Aric Ratke
dale.bashirian96@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 93083051 | Order arrived damaged | Solved | Normal | Aric Ratke | — |  Darryl Jacobi | — | 21h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 81589682 | Insider tier issue | Solved | Low | Aric Ratke | — |  Miss Amber Hintz Sr. | influencershippingshade-match | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 02344088 | Cancel order request | Solved | Normal | Aric Ratke | — |  Amely Pacocha | Social | shade-matchapp | 5h | ⊘Not fired | — | — | — | May 1, 2026 | - |
| 34755654 | Order arrived damaged | Solved | Normal | Aric Ratke | — |  Leonard Waters-Howell | Phone | shippingwholesalefragrance | 1h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 03735076 | Restock alert for backorder | Closed | Normal | Aric Ratke | — |  Mr. Cade Senger | wholesaleshade-match | 1d 13h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 11, 2026 | |
| 04476384 | Refund not received | Closed | Normal | Aric Ratke | — |  Vilma Gusikowski | Chat | — | 2d 3h | ○Sent, no reply | — | — | — | Apr 5, 2026 | Apr 12, 2026 |
| 17643947 | Pro discount enrollment | Open | Normal | Aric Ratke | — |  Mr. Lonie Hudson | bopis | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 27018954 | Influencer code not working | Solved | Normal | Aric Ratke | — |  Steve O'Conner | vipfragrancerefund | 5h | ⊘Not fired | — | — | — | Mar 27, 2026 | - | |
| 11934615 | Address change after shipping | Closed | Normal | Aric Ratke | — | Leonard Waters-Howell | shippingbopis | 4h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 20, 2026 | |
| 08458598 | Address change after shipping | Solved | Normal | Aric Ratke | — |  Tommy Kuvalis | fragrance | 17h | ●Responded | 5/5 | — | — | Mar 14, 2026 | - | |
| 90862867 | Influencer code not working | Solved | Normal | Aric Ratke | — |  Eula McKenzie | Chat | returnswholesaleshade-match | 4h | ●Responded | 3/5 | — | — | Mar 12, 2026 | - |
| 71657129 | Item authenticity concern | Closed | Normal | Aric Ratke | — |  Dr. Mandy McLaughlin | Chat | bopisshippingloyalty | 2h | ●Responded | 5/5 | — | — | Mar 6, 2026 | Mar 7, 2026 |
| 04615807 | Shipping cost question | Closed | High | Aric Ratke | — |  Katrina Johns | vip | 3h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 17, 2026 | |
| 81689134 | Order arrived damaged | Solved | Normal | Aric Ratke | — | Katrina Johns | bopisdamagedshipping | 11h | ●Responded | 10/11 | — | — | Feb 13, 2026 | - | |
| 25878931 | BOPIS pickup not ready | Open | High | Aric Ratke | — | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Feb 12, 2026 | - | |
| 63046935 | Restock alert for backorder | Solved | Normal | Aric Ratke | — |  Mr. Eliza Gerhold IV | returnsdamaged | 7h | ●Responded | 5/5 | — | — | Feb 10, 2026 | - | |
| 32038559 | Item authenticity concern | Closed | Low | Aric Ratke | — | Amely Pacocha | Phone | samplesapployalty | 4h | ●Responded | 10/11 | — | — | Jan 4, 2026 | Jan 8, 2026 |
| 00213380 | Lost package follow-up | Pending | Normal | Aric Ratke | — |  Oscar O'Hara | shade-matchbopiswholesale | - | —Skipped | — | — | — | Nov 24, 2025 | - | |
| 40341944 | Influencer code not working | Solved | Normal | Aric Ratke | — | Tommy Kuvalis | Chat | returns | 4h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 93226951 | Cancel order request | Solved | High | Aric Ratke | — | Tommy Kuvalis | — | 1h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - | |
| 97297273 | Klarna / Afterpay split issue | Solved | Normal | Aric Ratke | — | Amely Pacocha | Chat | — | 19h | ●Responded | 5/5 | — | — | Nov 14, 2025 | - |
| 61005703 | Restock alert for backorder | Closed | High | Aric Ratke | — | Miss Amber Hintz Sr. | Phone | damagedgift-cardinfluencer | 2d 4h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 21, 2025 |
| 51830884 | Where is my order? | Solved | Normal | Aric Ratke | — |  Yazmin Jast | Chat | fragrance | 6h | ●Responded | 4/5 | — | — | Nov 5, 2025 | - |
| 73661293 | Pro discount enrollment | Solved | Low | Aric Ratke | — | Leonard Waters-Howell | damaged | 6h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |
| 13705682 | Cancel order request | Solved | Normal | Aric Ratke | — | Dr. Mandy McLaughlin | refund | 2h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 47478966 | Discount code not working | Closed | Normal | Aric Ratke | — |  Mr. Skyla Trantow | Chat | loyaltysamplesreturns | 1d 20h | ●Responded | 4/11 | — | — | Oct 7, 2025 | Oct 13, 2025 |
| 86689608 | BOPIS order cancelled at store | Closed | Normal | Aric Ratke | — | Miss Amber Hintz Sr. | Chat | — | 2h | ●Responded | 4/5 | — | — | Oct 7, 2025 | Oct 9, 2025 |
| 92197024 | Cancel subscription / Auto-replenish | Solved | Normal | Aric Ratke | — | Miss Amber Hintz Sr. | vip | 4h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 48573854 | Foundation match help | Solved | Normal | Aric Ratke | — | Steve O'Conner | — | 6h | ⊘Not fired | — | — | — | Oct 3, 2025 | - | |
| 99619900 | Foundation match help | Solved | Normal | Aric Ratke | — | Yazmin Jast | Chat | bopisshade-matchdamaged | 19h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 25549334 | Return after 30-day window | Pending | Normal | Aric Ratke | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Sep 18, 2025 | - | |
| 75277991 | Cancel order request | Pending | Low | Aric Ratke | — |  Garth Dooley | Social | refund | - | —Skipped | — | — | — | Sep 16, 2025 | - |
| 34442721 | Birthday gift not received | Solved | Normal | Aric Ratke | — | Vilma Gusikowski | app | 6h | ●Responded | 7/11 | — | — | Sep 4, 2025 | - | |
| 42639288 | Insider tier issue | Solved | Normal | Aric Ratke | — | Darryl Jacobi | influencerrefundreturns | 5h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - | |
| 69823663 | App crashes at checkout | Closed | Normal | Aric Ratke | — | Steve O'Conner | fragrancesamples | 5h | ⊘Not fired | — | — | — | Aug 19, 2025 | Aug 26, 2025 | |
| 24374327 | Loyalty points not posting | Closed | Normal | Aric Ratke | — | Darryl Jacobi | Chat | damagedwholesale | 4h | ⊘Not fired | — | — | — | Aug 13, 2025 | Aug 20, 2025 |
| 60177893 | Wrong shade sent | Solved | Normal | Aric Ratke | — | Leonard Waters-Howell | bopiswholesale | 2d 18h | ●Responded | 3/5 | — | — | Aug 13, 2025 | - | |
| 85630221 | Return after 30-day window | Solved | Normal | Aric Ratke | — |  Kip Schroeder IV | damagedfragrance | 1d | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |
| 36576626 | Wrong shade sent | Solved | Normal | Aric Ratke | — | Mr. Lonie Hudson | Chat | vip | 2d 7h | ⊘Not fired | — | — | — | Jul 20, 2025 | - |
| 38645015 | Foundation match help | Solved | Normal | Aric Ratke | — | Garth Dooley | shippingrefund | 1h | ●Responded | 5/5 | — | — | Jul 18, 2025 | - | |
| 80011675 | Missing samples in order | Solved | Normal | Aric Ratke | — | Miss Amber Hintz Sr. | loyalty | 2d 3h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 12813755 | Allergic reaction concern | Solved | Normal | Aric Ratke | — |  Julie Hodkiewicz | sampleswholesaleshade-match | 2h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 29644895 | Wrong shade sent | Solved | High | Aric Ratke | — | Miss Amber Hintz Sr. | fragranceshade-matchgift-card | 2d | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 66417548 | Pro discount enrollment | Solved | Normal | Aric Ratke | — | Kip Schroeder IV | Chat | samplesshade-matchfragrance | 2h | ●Responded | 5/5 | — | — | May 30, 2025 | - |