Leonard Towne
stephanie93@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 86711339Item authenticity concern | Leonard Towne |  Oscar O'Hara | May 22, 2026, 1:38 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 30566686Store experience feedback | Leonard Towne |  Yazmin Jast | May 12, 2026, 2:56 AM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 99240245Wholesale order question | Leonard Towne |  Dr. Mandy McLaughlin | Apr 26, 2026, 5:07 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 62603959BOPIS pickup not ready | Leonard Towne |  Chaz Renner | Apr 21, 2026, 8:42 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 61499085Klarna / Afterpay split issue | Leonard Towne | Oscar O'Hara | Apr 7, 2026, 5:02 AM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 50064029Discount code not working | Leonard Towne |  Katrina Johns | Mar 13, 2026, 6:12 PM |
| 3/5 | It worked. Nothing special, nothing bad. | 61721981Cancel subscription / Auto-replenish | Leonard Towne |  Mr. Eliza Gerhold IV | Mar 12, 2026, 11:05 AM |
| 4/5 | Better packaging — less plastic. | 89483833Pro discount enrollment | Leonard Towne | Mr. Eliza Gerhold IV | Dec 11, 2025, 8:19 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 80392166Store experience feedback | Leonard Towne | Oscar O'Hara | Dec 5, 2025, 6:01 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 48231597Cancel order request | Leonard Towne |  Amely Pacocha | Nov 26, 2025, 5:22 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 46834862Price match request | Leonard Towne |  Garth Dooley | Oct 26, 2025, 6:26 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 71439111Foundation match help | Leonard Towne |  Vilma Gusikowski | Oct 15, 2025, 10:07 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 10219271Klarna / Afterpay split issue | Leonard Towne | Katrina Johns | Sep 16, 2025, 8:35 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 58239066Influencer code not working | Leonard Towne |  Faith Hilll | Aug 27, 2025, 5:32 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 22816953Shipping cost question | Leonard Towne |  Eula McKenzie | Aug 20, 2025, 1:53 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 58865309Gift card balance question | Leonard Towne |  Jacklyn Dare | Jun 17, 2025, 5:28 PM |
| 10/11 | The selection, the service, the app — all top tier. | 65179785App crashes at checkout | Leonard Towne | Mr. Eliza Gerhold IV | Jun 1, 2025, 10:29 PM |