Leonard Towne
stephanie93@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 99886215 | Missing items in shipment | Solved | High | Leonard Towne | — |  Jacklyn Dare | refundvip | 1h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 71774186 | Where is my order? | Closed | Normal | Leonard Towne | — |  Tommy Kuvalis | — | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | May 26, 2026 | |
| 86711339 | Item authenticity concern | Solved | Low | Leonard Towne | — |  Oscar O'Hara | fragranceshipping | 10h | ●Responded | 5/5 | — | — | May 20, 2026 | - | |
| 30566686 | Store experience feedback | Solved | Normal | Leonard Towne | — |  Yazmin Jast | Phone | appinfluencerloyalty | 2h | ●Responded | 5/5 | — | — | May 11, 2026 | - |
| 32482593 | Klarna / Afterpay split issue | Pending | Low | Leonard Towne | — | Oscar O'Hara | Chat | returnsappfragrance | - | —Skipped | — | — | — | May 8, 2026 | - |
| 99240245 | Wholesale order question | Solved | Normal | Leonard Towne | — |  Dr. Mandy McLaughlin | loyaltybopisinfluencer | 18h | ●Responded | 1/5 | — | — | Apr 24, 2026 | - | |
| 62603959 | BOPIS pickup not ready | Closed | Normal | Leonard Towne | — |  Chaz Renner | Phone | refundgift-card | 1h | ●Responded | 3/5 | — | — | Apr 21, 2026 | Apr 22, 2026 |
| 73486445 | Restock alert for backorder | Solved | Normal | Leonard Towne | — |  Lily Raynor | fragranceloyaltyapp | 17h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - | |
| 77209140 | BOPIS pickup not ready | Open | Low | Leonard Towne | — |  Ignatius Cummerata | wholesalesamplesloyalty | - | —Skipped | — | — | — | Apr 10, 2026 | - | |
| 31255089 | BOPIS pickup not ready | Solved | Low | Leonard Towne | — | Tommy Kuvalis | Chat | samples | 1d | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 13846087 | Return after 30-day window | Solved | Normal | Leonard Towne | — |  Kaela Friesen | refundsamples | 5h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 61499085 | Klarna / Afterpay split issue | Solved | Normal | Leonard Towne | — | Oscar O'Hara | Phone | shade-matchvip | 23h | ●Responded | 5/5 | — | — | Apr 4, 2026 | - |
| 65666463 | Lost package follow-up | Solved | Low | Leonard Towne | — |  Darryl Jacobi | — | 5h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 50064029 | Discount code not working | Closed | Normal | Leonard Towne | — |  Katrina Johns | — | 19h | ●Responded | 5/5 | — | — | Mar 12, 2026 | Mar 16, 2026 | |
| 61721981 | Cancel subscription / Auto-replenish | Solved | Normal | Leonard Towne | — |  Mr. Eliza Gerhold IV | appsamplesfragrance | 1d 17h | ●Responded | 3/5 | — | — | Mar 9, 2026 | - | |
| 11272322 | Insider tier issue | Closed | Normal | Leonard Towne | — | Katrina Johns | Chat | refund | 19h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 28, 2026 |
| 82732167 | Discount code not working | Solved | Low | Leonard Towne | — |  Garth Dooley | Chat | returnsshipping | 2h | ⊘Not fired | — | — | — | Feb 23, 2026 | - |
| 68184991 | Discount code not working | Solved | Normal | Leonard Towne | — | Oscar O'Hara | Chat | returnsdamaged | 6h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 83081711 | Cancel order request | Solved | High | Leonard Towne | — |  Leonard Waters-Howell | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - |
| 38381683 | Order arrived damaged | Closed | High | Leonard Towne | — | Katrina Johns | vipsamples | 14h | ○Sent, no reply | — | — | — | Jan 4, 2026 | Jan 7, 2026 | |
| 89483833 | Pro discount enrollment | Closed | Normal | Leonard Towne | — | Mr. Eliza Gerhold IV | Chat | samplesfragrancedamaged | 6h | ●Responded | 4/5 | — | — | Dec 9, 2025 | Dec 12, 2025 |
| 80392166 | Store experience feedback | Solved | Low | Leonard Towne | — | Oscar O'Hara | gift-cardshipping | 5h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |
| 51757823 | Missing items in shipment | Pending | Urgent | Leonard Towne | — |  Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Nov 29, 2025 | - |
| 34142156 | Return after 30-day window | Pending | Normal | Leonard Towne | — | Tommy Kuvalis | Chat | returnsshippingwholesale | - | —Skipped | — | — | — | Nov 26, 2025 | - |
| 48231597 | Cancel order request | Solved | Normal | Leonard Towne | — |  Amely Pacocha | Chat | damagedrefundreturns | 4h | ●Responded | 4/5 | — | — | Nov 25, 2025 | - |
| 61186068 | Order arrived damaged | Open | Normal | Leonard Towne | — | Dr. Mandy McLaughlin | Chat | loyalty | - | —Skipped | — | — | — | Nov 24, 2025 | - |
| 81356944 | Missing samples in order | Solved | Normal | Leonard Towne | — |  Mr. Lonie Hudson | Chat | fragrance | 10h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - |
| 43609936 | Order arrived damaged | Pending | Normal | Leonard Towne | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 32482027 | Cancel order request | Solved | Normal | Leonard Towne | — | Jacklyn Dare | appreturnsgift-card | 1h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 46834862 | Price match request | Closed | Low | Leonard Towne | — | Garth Dooley | — | 7h | ●Responded | 10/11 | — | — | Oct 24, 2025 | Oct 29, 2025 | |
| 34410404 | Wrong shade sent | Pending | Normal | Leonard Towne | — | Lily Raynor | shippingreturnssamples | - | —Skipped | — | — | — | Oct 20, 2025 | - | |
| 71439111 | Foundation match help | Solved | Normal | Leonard Towne | — |  Vilma Gusikowski | — | 22h | ●Responded | 1/5 | — | — | Oct 14, 2025 | - | |
| 73998052 | Insider tier issue | Open | High | Leonard Towne | — | Katrina Johns | shade-matchbopis | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 10219271 | Klarna / Afterpay split issue | Solved | Urgent | Leonard Towne | — | Katrina Johns | — | 9h | ●Responded | 5/5 | — | — | Sep 15, 2025 | - | |
| 58239066 | Influencer code not working | Solved | Normal | Leonard Towne | — |  Faith Hilll | — | 1d | ●Responded | 9/11 | — | — | Aug 25, 2025 | - | |
| 22816953 | Shipping cost question | Solved | Normal | Leonard Towne | — |  Eula McKenzie | Chat | — | 2h | ●Responded | 3/5 | — | — | Aug 19, 2025 | - |
| 77411296 | Refund not received | Closed | Normal | Leonard Towne | — | Oscar O'Hara | — | 1d 21h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 19, 2025 | |
| 36231253 | Store experience feedback | Pending | Normal | Leonard Towne | — | Eula McKenzie | vipshippingbopis | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 73367128 | Order arrived damaged | Pending | Normal | Leonard Towne | — | Ignatius Cummerata | refundreturnswholesale | - | —Skipped | — | — | — | Jul 17, 2025 | - | |
| 67307900 | Loyalty points not posting | Closed | Normal | Leonard Towne | — | Mr. Lonie Hudson | wholesalevipshade-match | 6h | ○Sent, no reply | — | — | — | Jun 23, 2025 | Jun 28, 2025 | |
| 58865309 | Gift card balance question | Solved | High | Leonard Towne | — | Jacklyn Dare | Chat | — | 1d | ●Responded | 10/11 | — | — | Jun 16, 2025 | - |
| 11968341 | Birthday gift not received | Closed | Normal | Leonard Towne | — | Oscar O'Hara | loyalty | 4d 22h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 17, 2025 | |
| 65179785 | App crashes at checkout | Solved | Urgent | Leonard Towne | — | Mr. Eliza Gerhold IV | — | 1d | ●Responded | 10/11 | — | — | May 31, 2025 | - | |
| 66740253 | Missing samples in order | Solved | Normal | Leonard Towne | — | Vilma Gusikowski | — | 12h | ○Sent, no reply | — | — | — | May 31, 2025 | - | |
| 85204303 | Loyalty points not posting | Closed | Normal | Leonard Towne | — |  Miss Amber Hintz Sr. | Chat | refundshade-match | 5h | ⊘Not fired | — | — | — | May 24, 2025 | May 28, 2025 |
| 64490021 | Klarna / Afterpay split issue | Solved | Normal | Leonard Towne | — | Oscar O'Hara | loyalty | 8h | ⊘Not fired | — | — | — | May 24, 2025 | - |