Frederick Reynolds
allan17@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 38090495Missing items in shipment | Frederick Reynolds |  Vilma Gusikowski | May 6, 2026, 3:00 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 72584688Foundation match help | Frederick Reynolds |  Ignatius Cummerata | Apr 24, 2026, 2:05 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 73855642Restock alert for backorder | Frederick Reynolds |  Jacklyn Dare | Apr 9, 2026, 2:06 AM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 47786617Cancel order request | Frederick Reynolds |  Oscar O'Hara | Apr 1, 2026, 12:01 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 05457707BOPIS pickup not ready | Frederick Reynolds |  Faith Hilll | Jan 27, 2026, 10:42 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 80658007Order arrived damaged | Frederick Reynolds |  Steve O'Conner | Dec 21, 2025, 4:38 AM |
| 2/5 | Onboarding was clunky. Quiz kept resetting. | 27798508Gift card balance question | Frederick Reynolds |  Yazmin Jast | Dec 8, 2025, 5:04 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 34961043Missing items in shipment | Frederick Reynolds | Yazmin Jast | Oct 11, 2025, 11:59 PM |
| 5/5 | Bring back the discontinued matte foundation line. | 22258622Missing samples in order | Frederick Reynolds | Vilma Gusikowski | Aug 8, 2025, 10:51 PM |
| 3/5 | Took some effort. Had to escalate to a manager to override the return window. | 12150729Lost package follow-up | Frederick Reynolds |  Katrina Johns | Jul 26, 2025, 9:04 AM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 50997350Klarna / Afterpay split issue | Frederick Reynolds |  Mr. Eliza Gerhold IV | Jul 10, 2025, 9:43 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 03928432BOPIS order cancelled at store | Frederick Reynolds |  Mr. Cade Senger | Jul 3, 2025, 6:52 PM |