Frederick Reynolds
allan17@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13169525 | App crashes at checkout | Closed | High | Frederick Reynolds | — |  Mr. Cade Senger | fragranceshade-matchdamaged | 1h | ⊘Not fired | — | — | — | May 22, 2026 | May 25, 2026 | |
| 35546211 | Return after 30-day window | Closed | Normal | Frederick Reynolds | — |  Darryl Jacobi | refund | 6h | ○Sent, no reply | — | — | — | May 18, 2026 | May 23, 2026 | |
| 18899315 | App crashes at checkout | Closed | Urgent | Frederick Reynolds | — | Darryl Jacobi | Chat | loyaltydamaged | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | May 20, 2026 |
| 02058547 | Influencer code not working | Solved | High | Frederick Reynolds | — |  Chaz Renner | — | 1d 16h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 71845114 | Foundation match help | Open | Normal | Frederick Reynolds | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | May 5, 2026 | - |
| 38090495 | Missing items in shipment | Solved | Normal | Frederick Reynolds | — |  Vilma Gusikowski | fragrance | 10h | ●Responded | 5/5 | — | — | May 5, 2026 | - | |
| 79358835 | Gift card balance question | Open | Normal | Frederick Reynolds | — |  Leonard Waters-Howell | refund | - | —Skipped | — | — | — | May 4, 2026 | - | |
| 72584688 | Foundation match help | Closed | Normal | Frederick Reynolds | — |  Ignatius Cummerata | — | 6h | ●Responded | 5/5 | — | — | Apr 23, 2026 | Apr 25, 2026 | |
| 31661849 | Item authenticity concern | Pending | Urgent | Frederick Reynolds | — |  Mr. Skyla Trantow | samplesloyalty | - | —Skipped | — | — | — | Apr 21, 2026 | - | |
| 52594455 | Influencer code not working | Solved | Urgent | Frederick Reynolds | — |  Julie Hodkiewicz | Social | damagedfragrance | 2d 22h | ⊘Not fired | — | — | — | Apr 16, 2026 | - |
| 73855642 | Restock alert for backorder | Solved | High | Frederick Reynolds | — | Jacklyn Dare | bopis | 1h | ●Responded | 5/5 | — | — | Apr 8, 2026 | - | |
| 47786617 | Cancel order request | Solved | Normal | Frederick Reynolds | — |  Oscar O'Hara | — | 19h | ●Responded | 5/5 | — | — | Mar 30, 2026 | - | |
| 28413473 | Shipping cost question | Solved | Normal | Frederick Reynolds | — | Darryl Jacobi | damagedgift-card | 6h | ⊘Not fired | — | — | — | Mar 23, 2026 | - | |
| 45607880 | BOPIS order cancelled at store | Solved | Normal | Frederick Reynolds | — |  Yazmin Jast | Chat | vipshipping | 7d 21h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - |
| 83482561 | Refund not received | Solved | Low | Frederick Reynolds | — | Yazmin Jast | vipdamagedshade-match | 8h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |
| 05457707 | BOPIS pickup not ready | Closed | Normal | Frederick Reynolds | — |  Faith Hilll | Chat | — | 5h | ●Responded | 4/5 | — | — | Jan 27, 2026 | Jan 28, 2026 |
| 57231573 | Klarna / Afterpay split issue | Solved | Normal | Frederick Reynolds | — |  Katrina Johns | shade-matchvipfragrance | 6h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 80658007 | Order arrived damaged | Solved | Normal | Frederick Reynolds | — |  Steve O'Conner | Chat | samples | 5h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - |
| 05607316 | Lost package follow-up | Closed | Normal | Frederick Reynolds | — |  Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 18, 2025 | |
| 27798508 | Gift card balance question | Solved | Low | Frederick Reynolds | — | Yazmin Jast | Phone | refundshippingwholesale | 13h | ●Responded | 2/5 | — | — | Dec 6, 2025 | - |
| 79704151 | App crashes at checkout | Pending | Normal | Frederick Reynolds | — |  Kip Schroeder IV | vip | - | —Skipped | — | — | — | Nov 25, 2025 | - | |
| 69457124 | Store experience feedback | Open | Normal | Frederick Reynolds | — |  Eula McKenzie | fragrance | - | —Skipped | — | — | — | Nov 4, 2025 | - | |
| 75285751 | App crashes at checkout | Closed | Normal | Frederick Reynolds | — | Oscar O'Hara | Phone | returnswholesalegift-card | 4h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 23, 2025 |
| 86968538 | Return after 30-day window | Pending | High | Frederick Reynolds | — | Katrina Johns | — | - | —Skipped | — | — | — | Oct 15, 2025 | - | |
| 19196686 | Gift card balance question | Solved | Normal | Frederick Reynolds | — |  Lily Raynor | Chat | shippingapp | 3h | ⊘Not fired | — | — | — | Oct 14, 2025 | - |
| 34961043 | Missing items in shipment | Solved | High | Frederick Reynolds | — | Yazmin Jast | Phone | shade-matchsamples | 1h | ●Responded | 3/5 | — | — | Oct 10, 2025 | - |
| 74654481 | Allergic reaction concern | Solved | High | Frederick Reynolds | — | Leonard Waters-Howell | Social | influencerloyalty | 3d 8h | ⊘Not fired | — | — | — | Sep 29, 2025 | - |
| 19872977 | Missing samples in order | Pending | High | Frederick Reynolds | — |  Amely Pacocha | fragrance | - | —Skipped | — | — | — | Sep 9, 2025 | - | |
| 84955491 | Allergic reaction concern | Solved | Normal | Frederick Reynolds | — | Yazmin Jast | damagedshipping | 14h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 64270102 | Price match request | Solved | Low | Frederick Reynolds | — |  Tommy Kuvalis | gift-card | 4h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 22258622 | Missing samples in order | Closed | Low | Frederick Reynolds | — | Vilma Gusikowski | damagedfragrance | 21h | ●Responded | 5/5 | — | — | Aug 7, 2025 | Aug 11, 2025 | |
| 78328258 | Wholesale order question | Solved | Normal | Frederick Reynolds | — | Eula McKenzie | samplesvip | 1h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 22163586 | Allergic reaction concern | Open | Normal | Frederick Reynolds | — |  Dr. Mandy McLaughlin | Chat | shipping | - | —Skipped | — | — | — | Jul 27, 2025 | - |
| 12150729 | Lost package follow-up | Closed | Normal | Frederick Reynolds | — | Katrina Johns | fragranceshipping | 1h | ●Responded | 3/5 | — | — | Jul 24, 2025 | Jul 26, 2025 | |
| 50997350 | Klarna / Afterpay split issue | Solved | Normal | Frederick Reynolds | — |  Mr. Eliza Gerhold IV | — | 2d 6h | ●Responded | 1/5 | — | — | Jul 7, 2025 | - | |
| 03928432 | BOPIS order cancelled at store | Closed | Low | Frederick Reynolds | — | Mr. Cade Senger | damagedappgift-card | 20h | ●Responded | 4/5 | — | — | Jul 2, 2025 | Jul 8, 2025 | |
| 40815045 | Allergic reaction concern | Closed | Normal | Frederick Reynolds | — |  Miss Amber Hintz Sr. | — | 21h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jun 30, 2025 | |
| 62960700 | Question about product ingredients | Solved | Normal | Frederick Reynolds | — | Oscar O'Hara | Chat | bopisrefund | 3h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - |
| 89195358 | Return after 30-day window | Solved | Normal | Frederick Reynolds | — | Katrina Johns | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |