Willy Welch
House of Lumière·alexis.casper61@houseoflumiere.co
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 91762487Insider tier issue | Willy Welch |  Faith Hilll | May 16, 2026, 5:21 AM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 32413315Wholesale order question | Willy Welch |  Oscar O'Hara | Apr 21, 2026, 4:56 AM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 65810004Missing samples in order | Willy Welch |  Leonard Waters-Howell | Feb 3, 2026, 1:06 PM |
| 4/5 | Pretty smooth. One step required a follow-up email. | 61770953Missing items in shipment | Willy Welch | Oscar O'Hara | Dec 7, 2025, 2:18 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 52095072Refund not received | Willy Welch | Faith Hilll | Dec 4, 2025, 7:27 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 95454764App crashes at checkout | Willy Welch |  Lily Raynor | Nov 4, 2025, 8:44 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 26893818Shipping cost question | Willy Welch |  Garth Dooley | Aug 21, 2025, 10:51 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 52551575Insider tier issue | Willy Welch |  Eula McKenzie | Aug 10, 2025, 4:38 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 35918738Lost package follow-up | Willy Welch | Garth Dooley | Jul 27, 2025, 2:16 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 48545614Order arrived damaged | Willy Welch |  Darryl Jacobi | Jul 26, 2025, 4:41 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 55408475Missing items in shipment | Willy Welch |  Mr. Skyla Trantow | Jul 24, 2025, 1:48 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 46050503Loyalty points not posting | Willy Welch | Leonard Waters-Howell | Jul 16, 2025, 11:58 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 83629774Wholesale order question | Willy Welch |  Kaela Friesen | Jun 4, 2025, 7:49 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 94224257Shipping cost question | Willy Welch | Lily Raynor | May 27, 2025, 11:48 AM |