Willy Welch
House of Lumière·alexis.casper61@houseoflumiere.co
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17212701 | Birthday gift not received | Solved | Normal | Willy Welch | House of Lumière |  Faith Hilll | Phone | app | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 91762487 | Insider tier issue | Solved | Normal | Willy Welch | House of Lumière | Faith Hilll | shade-matchloyaltyshipping | 5h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 94695077 | Wrong shade sent | Closed | Normal | Willy Welch | House of Lumière |  Garth Dooley | returns | 4h | ⊘Not fired | — | — | — | Apr 24, 2026 | Apr 28, 2026 | |
| 32413315 | Wholesale order question | Solved | Normal | Willy Welch | House of Lumière |  Oscar O'Hara | vipsamplesinfluencer | 5h | ●Responded | 5/5 | — | — | Apr 19, 2026 | - | |
| 90147404 | Question about product ingredients | Pending | Normal | Willy Welch | House of Lumière |  Ignatius Cummerata | Chat | shade-matchloyalty | - | —Skipped | — | — | — | Apr 10, 2026 | - |
| 59241898 | Cancel subscription / Auto-replenish | Closed | Normal | Willy Welch | House of Lumière | Oscar O'Hara | wholesalesamplesapp | 17h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 9, 2026 | |
| 55160467 | Return after 30-day window | Closed | Low | Willy Welch | House of Lumière |  Yazmin Jast | returnsloyalty | 5h | ⊘Not fired | — | — | — | Mar 16, 2026 | Mar 18, 2026 | |
| 98322013 | Influencer code not working | Pending | Normal | Willy Welch | House of Lumière | Garth Dooley | Chat | — | - | —Skipped | — | — | — | Mar 6, 2026 | - |
| 94241803 | Cancel order request | Pending | Normal | Willy Welch | House of Lumière |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Feb 26, 2026 | - | |
| 18264679 | BOPIS pickup not ready | Solved | Normal | Willy Welch | House of Lumière |  Julie Hodkiewicz | — | 6d 5h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 65810004 | Missing samples in order | Solved | Normal | Willy Welch | House of Lumière | Leonard Waters-Howell | — | 1h | ●Responded | 10/11 | — | — | Feb 2, 2026 | - | |
| 43926687 | Loyalty points not posting | Closed | Normal | Willy Welch | House of Lumière |  Mr. Eliza Gerhold IV | gift-cardloyalty | 5h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 24, 2026 | |
| 42819931 | App login problem | Closed | Normal | Willy Welch | House of Lumière | Leonard Waters-Howell | fragranceloyaltyrefund | 5h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 25, 2026 | |
| 21910452 | Birthday gift not received | Closed | Low | Willy Welch | House of Lumière |  Mr. Skyla Trantow | Phone | appbopisloyalty | 14h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Jan 1, 2026 |
| 24175294 | App login problem | Solved | Low | Willy Welch | House of Lumière | Yazmin Jast | Social | — | 12h | ⊘Not fired | — | — | — | Dec 12, 2025 | - |
| 82780682 | Wholesale order question | Solved | Low | Willy Welch | House of Lumière | Garth Dooley | Phone | — | 1h | ⊘Not fired | — | — | — | Dec 10, 2025 | - |
| 61770953 | Missing items in shipment | Closed | Normal | Willy Welch | House of Lumière | Oscar O'Hara | — | 10h | ●Responded | 4/5 | — | — | Dec 5, 2025 | Dec 10, 2025 | |
| 66669785 | BOPIS pickup not ready | Pending | Normal | Willy Welch | House of Lumière |  Kaela Friesen | Chat | bopisfragrancewholesale | - | —Skipped | — | — | — | Dec 5, 2025 | - |
| 52095072 | Refund not received | Closed | Normal | Willy Welch | House of Lumière | Faith Hilll | gift-card | 3h | ●Responded | 5/5 | — | — | Dec 3, 2025 | Dec 4, 2025 | |
| 57460337 | Price match request | Closed | Low | Willy Welch | House of Lumière | Yazmin Jast | Chat | shippingloyalty | 1h | ○Sent, no reply | — | — | — | Dec 3, 2025 | Dec 6, 2025 |
| 89039696 | App crashes at checkout | Solved | Normal | Willy Welch | House of Lumière |  Darryl Jacobi | apployaltyvip | 13h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 95454764 | App crashes at checkout | Closed | Urgent | Willy Welch | House of Lumière |  Lily Raynor | fragrance | 2d 23h | ●Responded | 2/5 | — | — | Oct 31, 2025 | Nov 10, 2025 | |
| 19439266 | Insider tier issue | Solved | Normal | Willy Welch | House of Lumière | Ignatius Cummerata | returnsdamagedinfluencer | 2d 1h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 58152042 | App login problem | Solved | High | Willy Welch | House of Lumière |  Mr. Cade Senger | Chat | — | 5h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - |
| 90063304 | Foundation match help | Solved | Normal | Willy Welch | House of Lumière | Kaela Friesen | samples | 1h | ⊘Not fired | — | — | — | Oct 2, 2025 | - | |
| 83290508 | Question about product ingredients | Closed | Normal | Willy Welch | House of Lumière | Mr. Skyla Trantow | damagedloyaltywholesale | 17h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Oct 2, 2025 | |
| 40587116 | Missing items in shipment | Solved | Low | Willy Welch | House of Lumière |  Tommy Kuvalis | gift-card | 2h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 17666585 | Cancel order request | Solved | Normal | Willy Welch | House of Lumière | Darryl Jacobi | wholesale | 6h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 26893818 | Shipping cost question | Solved | Normal | Willy Welch | House of Lumière | Garth Dooley | — | 1h | ●Responded | 4/5 | — | — | Aug 20, 2025 | - | |
| 68940621 | Shipping cost question | Solved | Normal | Willy Welch | House of Lumière |  Amely Pacocha | samplesvip | 13h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 57845478 | Wrong shade sent | Solved | Low | Willy Welch | House of Lumière |  Dr. Mandy McLaughlin | Chat | wholesale | 18h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 78133805 | Shipping cost question | Solved | Normal | Willy Welch | House of Lumière |  Mr. Lonie Hudson | loyalty | 1h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - | |
| 52551575 | Insider tier issue | Solved | Normal | Willy Welch | House of Lumière |  Eula McKenzie | appinfluencersamples | 14h | ●Responded | 3/5 | — | — | Aug 9, 2025 | - | |
| 34118760 | Cancel subscription / Auto-replenish | Closed | Normal | Willy Welch | House of Lumière |  Miss Amber Hintz Sr. | Chat | viprefund | 23h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 11, 2025 |
| 88673174 | Discount code not working | Solved | Normal | Willy Welch | House of Lumière | Mr. Skyla Trantow | Chat | — | 5h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - |
| 35918738 | Lost package follow-up | Solved | Normal | Willy Welch | House of Lumière | Garth Dooley | viprefundshipping | 23h | ●Responded | 4/5 | — | — | Jul 25, 2025 | - | |
| 58679557 | Restock alert for backorder | Open | Normal | Willy Welch | House of Lumière | Darryl Jacobi | shippingvip | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 48545614 | Order arrived damaged | Solved | Low | Willy Welch | House of Lumière | Darryl Jacobi | refundvip | 18h | ●Responded | 5/5 | — | — | Jul 24, 2025 | - | |
| 55408475 | Missing items in shipment | Closed | Normal | Willy Welch | House of Lumière | Mr. Skyla Trantow | appshade-match | 6h | ●Responded | 5/5 | — | — | Jul 23, 2025 | Jul 29, 2025 | |
| 02552019 | App crashes at checkout | Solved | Normal | Willy Welch | House of Lumière | Faith Hilll | Phone | loyalty | 6h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 46050503 | Loyalty points not posting | Closed | Normal | Willy Welch | House of Lumière | Leonard Waters-Howell | Chat | — | 3h | ●Responded | 5/5 | — | — | Jul 16, 2025 | Jul 19, 2025 |
| 53590849 | Influencer code not working | Pending | Normal | Willy Welch | House of Lumière | Ignatius Cummerata | shade-match | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 83629774 | Wholesale order question | Closed | Normal | Willy Welch | House of Lumière | Kaela Friesen | Chat | returnssamplesloyalty | 2h | ●Responded | 5/5 | — | — | Jun 2, 2025 | Jun 3, 2025 |
| 94224257 | Shipping cost question | Solved | Normal | Willy Welch | House of Lumière | Lily Raynor | Chat | vipsamplesloyalty | 6h | ●Responded | 5/5 | — | — | May 25, 2025 | - |