Ova Ratke
logan93@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 66978960Missing samples in order | Ova Ratke |  Mr. Eliza Gerhold IV | May 2, 2026, 9:10 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 04128046Return after 30-day window | Ova Ratke |  Kip Schroeder IV | Jan 16, 2026, 12:50 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 44780562Loyalty points not posting | Ova Ratke |  Yazmin Jast | Jan 16, 2026, 8:54 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 86307508Birthday gift not received | Ova Ratke |  Mr. Skyla Trantow | Dec 1, 2025, 9:10 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 82318206Restock alert for backorder | Ova Ratke |  Chaz Renner | Nov 9, 2025, 8:17 AM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 64709957Discount code not working | Ova Ratke |  Ignatius Cummerata | Oct 30, 2025, 10:18 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 16094543Wrong shade sent | Ova Ratke | Mr. Skyla Trantow | Oct 3, 2025, 2:49 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 05551101Lost package follow-up | Ova Ratke |  Lily Raynor | Sep 14, 2025, 2:12 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 09102088Insider tier issue | Ova Ratke | Mr. Skyla Trantow | Jun 19, 2025, 8:24 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 13594962Wholesale order question | Ova Ratke |  Tommy Kuvalis | Jun 19, 2025, 11:24 AM |