Ova Ratke
logan93@yahoo.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 39685526 | Item authenticity concern | Pending | Normal | Ova Ratke | — |  Eula McKenzie | shipping | - | —Skipped | — | — | — | May 11, 2026 | - | |
| 30618552 | Wrong shade sent | Closed | Low | Ova Ratke | — |  Garth Dooley | Chat | bopisfragranceshipping | 6h | ○Sent, no reply | — | — | — | May 11, 2026 | May 17, 2026 |
| 25942519 | Address change after shipping | Solved | High | Ova Ratke | — |  Julie Hodkiewicz | shade-matchinfluencer | 6h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 66978960 | Missing samples in order | Closed | Normal | Ova Ratke | — |  Mr. Eliza Gerhold IV | shade-matchrefund | 4h | ●Responded | 3/5 | — | — | Apr 30, 2026 | May 4, 2026 | |
| 83877719 | Refund not received | Closed | Normal | Ova Ratke | — |  Yazmin Jast | — | 2d 17h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 20, 2026 | |
| 61558296 | Gift card balance question | Pending | Normal | Ova Ratke | — | Julie Hodkiewicz | refundfragrance | - | —Skipped | — | — | — | Feb 24, 2026 | - | |
| 72663742 | BOPIS pickup not ready | Solved | Normal | Ova Ratke | — |  Ignatius Cummerata | Chat | bopisgift-card | 5h | ⊘Not fired | — | — | — | Feb 23, 2026 | - |
| 34947633 | Klarna / Afterpay split issue | Closed | Normal | Ova Ratke | — | Eula McKenzie | Chat | — | 21h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 |
| 26465430 | Pro discount enrollment | Closed | Low | Ova Ratke | — |  Tommy Kuvalis | loyalty | 2d 9h | ○Sent, no reply | — | — | — | Feb 8, 2026 | Feb 14, 2026 | |
| 25875799 | Order arrived damaged | Open | Urgent | Ova Ratke | — | Tommy Kuvalis | Chat | vipreturns | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 04128046 | Return after 30-day window | Solved | Low | Ova Ratke | — |  Kip Schroeder IV | Chat | bopis | 5h | ●Responded | 4/5 | — | — | Jan 15, 2026 | - |
| 44780562 | Loyalty points not posting | Closed | High | Ova Ratke | — | Yazmin Jast | wholesale | 1h | ●Responded | 10/11 | — | — | Jan 14, 2026 | Jan 15, 2026 | |
| 92121764 | Cancel subscription / Auto-replenish | Solved | Normal | Ova Ratke | — |  Faith Hilll | Chat | — | 4h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - |
| 23326689 | Cancel order request | Solved | Low | Ova Ratke | — |  Kaela Friesen | fragrance | 16h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 81817745 | Foundation match help | Solved | High | Ova Ratke | — | Kip Schroeder IV | influencer | 5h | ⊘Not fired | — | — | — | Dec 30, 2025 | - | |
| 08099935 | Return after 30-day window | Open | Normal | Ova Ratke | — |  Mr. Lonie Hudson | Phone | — | - | —Skipped | — | — | — | Dec 18, 2025 | - |
| 39653499 | Question about product ingredients | Solved | Normal | Ova Ratke | — | Faith Hilll | — | 10h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 86307508 | Birthday gift not received | Solved | High | Ova Ratke | — |  Mr. Skyla Trantow | gift-card | 2d 19h | ●Responded | 4/5 | — | — | Nov 27, 2025 | - | |
| 51906472 | Influencer code not working | Pending | High | Ova Ratke | — | Tommy Kuvalis | returns | - | —Skipped | — | — | — | Nov 10, 2025 | - | |
| 82318206 | Restock alert for backorder | Solved | Normal | Ova Ratke | — |  Chaz Renner | Chat | — | 2h | ●Responded | 5/5 | — | — | Nov 7, 2025 | - |
| 64709957 | Discount code not working | Solved | Normal | Ova Ratke | — | Ignatius Cummerata | wholesalegift-card | 6d 9h | ●Responded | 2/5 | — | — | Oct 23, 2025 | - | |
| 81554185 | Loyalty points not posting | Solved | Normal | Ova Ratke | — | Kaela Friesen | Social | bopisloyalty | 2h | ⊘Not fired | — | — | — | Oct 22, 2025 | - |
| 93894682 | Order arrived damaged | Closed | Urgent | Ova Ratke | — | Ignatius Cummerata | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 15, 2025 |
| 16094543 | Wrong shade sent | Closed | Normal | Ova Ratke | — | Mr. Skyla Trantow | Chat | vip | 2h | ●Responded | 5/5 | — | — | Oct 1, 2025 | Oct 3, 2025 |
| 11563111 | Address change after shipping | Solved | Normal | Ova Ratke | — |  Amely Pacocha | samplesgift-cardbopis | 1h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 87415385 | Question about product ingredients | Solved | High | Ova Ratke | — |  Mr. Cade Senger | wholesale | 1d 1h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | |
| 72738838 | Birthday gift not received | Solved | Normal | Ova Ratke | — |  Lily Raynor | Social | returns | 3d | ⊘Not fired | — | — | — | Sep 13, 2025 | - |
| 05551101 | Lost package follow-up | Closed | Normal | Ova Ratke | — | Lily Raynor | fragrancevipwholesale | 1d 21h | ●Responded | 3/5 | — | — | Sep 11, 2025 | Sep 14, 2025 | |
| 81333867 | Loyalty points not posting | Closed | Low | Ova Ratke | — |  Miss Amber Hintz Sr. | Phone | wholesalereturns | 5h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 17, 2025 |
| 72995444 | Restock alert for backorder | Solved | Normal | Ova Ratke | — | Lily Raynor | Chat | — | 1h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - |
| 54778985 | App crashes at checkout | Pending | High | Ova Ratke | — |  Jacklyn Dare | Chat | app | - | —Skipped | — | — | — | Sep 4, 2025 | - |
| 59121833 | Birthday gift not received | Closed | Low | Ova Ratke | — |  Vilma Gusikowski | Phone | loyaltygift-cardwholesale | 23h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 7, 2025 |
| 45590312 | Loyalty points not posting | Closed | High | Ova Ratke | — | Miss Amber Hintz Sr. | appfragrancebopis | 18h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 28, 2025 | |
| 92532000 | Pro discount enrollment | Solved | Normal | Ova Ratke | — | Ignatius Cummerata | Social | — | 20h | ⊘Not fired | — | — | — | Aug 15, 2025 | - |
| 75296806 | Birthday gift not received | Pending | High | Ova Ratke | — | Vilma Gusikowski | damaged | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 75902661 | App login problem | Pending | Normal | Ova Ratke | — |  Leonard Waters-Howell | refundreturnsshipping | - | —Skipped | — | — | — | Aug 11, 2025 | - | |
| 75512161 | Cancel subscription / Auto-replenish | Solved | High | Ova Ratke | — |  Katrina Johns | Chat | shippingfragrance | 1d 12h | ⊘Not fired | — | — | — | Jul 24, 2025 | - |
| 10440249 | BOPIS pickup not ready | Solved | Normal | Ova Ratke | — | Garth Dooley | appfragrancerefund | 22h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 83797701 | Influencer code not working | Solved | Low | Ova Ratke | — | Kaela Friesen | — | 15h | ⊘Not fired | — | — | — | Jul 12, 2025 | - | |
| 17677202 | Klarna / Afterpay split issue | Solved | Normal | Ova Ratke | — | Miss Amber Hintz Sr. | Chat | wholesalesamples | 5h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 09102088 | Insider tier issue | Closed | Normal | Ova Ratke | — | Mr. Skyla Trantow | Chat | vip | 4h | ●Responded | 5/5 | — | — | Jun 18, 2025 | Jun 21, 2025 |
| 13594962 | Wholesale order question | Solved | Normal | Ova Ratke | — | Tommy Kuvalis | Chat | — | 1h | ●Responded | 9/11 | — | — | Jun 18, 2025 | - |
| 46295820 | Wrong shade sent | Closed | High | Ova Ratke | — | Mr. Lonie Hudson | Social | loyaltyfragranceshipping | 3h | ⊘Not fired | — | — | — | Jun 17, 2025 | Jun 20, 2025 |
| 16997515 | Klarna / Afterpay split issue | Solved | High | Ova Ratke | — |  Steve O'Conner | Chat | — | 3h | ⊘Not fired | — | — | — | Jun 7, 2025 | - |
| 35406179 | Cancel subscription / Auto-replenish | Solved | Normal | Ova Ratke | — | Miss Amber Hintz Sr. | Chat | — | 1d | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |
| 73037462 | Question about product ingredients | Closed | Urgent | Ova Ratke | — |  Darryl Jacobi | — | 14h | ○Sent, no reply | — | — | — | Jun 3, 2025 | Jun 6, 2025 |