Ellie Kuhn
alex_hilpert@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 57371864Allergic reaction concern | Ellie Kuhn |  Yazmin Jast | May 12, 2026, 10:26 PM |
| 4/5 | Stop discontinuing products my routine depends on. | 44939813Cancel order request | Ellie Kuhn |  Vilma Gusikowski | Apr 21, 2026, 5:04 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 57643691Insider tier issue | Ellie Kuhn |  Miss Amber Hintz Sr. | Apr 19, 2026, 7:30 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 54528228Return after 30-day window | Ellie Kuhn |  Jacklyn Dare | Jan 27, 2026, 11:50 PM |
| 7/11 | I'm a regular customer but I don't evangelize. | 87504973Lost package follow-up | Ellie Kuhn |  Dr. Mandy McLaughlin | Dec 30, 2025, 4:07 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 71891426Insider tier issue | Ellie Kuhn | Jacklyn Dare | Dec 1, 2025, 3:23 AM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 51155435BOPIS order cancelled at store | Ellie Kuhn |  Darryl Jacobi | Nov 15, 2025, 9:04 PM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 97579299Allergic reaction concern | Ellie Kuhn | Miss Amber Hintz Sr. | Sep 27, 2025, 12:48 PM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 14966168Missing items in shipment | Ellie Kuhn |  Katrina Johns | Sep 25, 2025, 3:47 AM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 90859638Missing items in shipment | Ellie Kuhn |  Eula McKenzie | Aug 14, 2025, 8:52 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 67326117Klarna / Afterpay split issue | Ellie Kuhn |  Kaela Friesen | Aug 4, 2025, 12:18 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 79885177Missing items in shipment | Ellie Kuhn | Yazmin Jast | Aug 2, 2025, 10:50 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 78225378Item authenticity concern | Ellie Kuhn | Eula McKenzie | Jul 7, 2025, 10:08 AM |