Katherine Conn
bradly_carroll19@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Bring back the old loyalty point structure. | 31186968App crashes at checkout | Katherine Conn |  Mr. Cade Senger | May 18, 2026, 12:30 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 70816683BOPIS pickup not ready | Katherine Conn | Mr. Cade Senger | May 16, 2026, 3:01 AM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 20716945Cancel subscription / Auto-replenish | Katherine Conn |  Leonard Waters-Howell | May 9, 2026, 5:38 PM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 06379681Wholesale order question | Katherine Conn | Leonard Waters-Howell | Jan 10, 2026, 1:50 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 90004050Missing items in shipment | Katherine Conn |  Faith Hilll | Dec 19, 2025, 4:06 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 08557413Missing items in shipment | Katherine Conn | Faith Hilll | Nov 23, 2025, 9:03 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 96136017Store experience feedback | Katherine Conn |  Darryl Jacobi | Nov 18, 2025, 11:55 AM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 45634503Question about product ingredients | Katherine Conn |  Yazmin Jast | Oct 16, 2025, 10:39 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 50951708Klarna / Afterpay split issue | Katherine Conn |  Lily Raynor | Oct 7, 2025, 12:25 AM |
| 1/11 | Stock-outs are constant. Recommending Bloom feels risky now. | 89189009Order arrived damaged | Katherine Conn |  Garth Dooley | Oct 5, 2025, 2:46 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 72372723Restock alert for backorder | Katherine Conn |  Kip Schroeder IV | Jun 12, 2025, 6:09 PM |