Virgil Thiel
Atlas Hospitality·adah15@atlashospitality.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/11 | The app is slow and buggy now. Lost trust in the brand. | 38294991BOPIS pickup not ready | Virgil Thiel |  Kip Schroeder IV | May 2, 2026, 5:04 PM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 43666577Gift card balance question | Virgil Thiel |  Kaela Friesen | Mar 26, 2026, 5:03 PM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 08237933Wholesale order question | Virgil Thiel |  Mr. Skyla Trantow | Mar 24, 2026, 2:39 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 43404439Store experience feedback | Virgil Thiel |  Tommy Kuvalis | Mar 9, 2026, 3:18 PM |
| 2/5 | I want a true virtual Beauty Advisor consultation built in. | 30610134Wholesale order question | Virgil Thiel | Tommy Kuvalis | Feb 3, 2026, 2:39 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 38726892Foundation match help | Virgil Thiel |  Darryl Jacobi | Jan 21, 2026, 3:03 PM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 66510608Pro discount enrollment | Virgil Thiel | Tommy Kuvalis | Jan 7, 2026, 10:44 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 56707799Store experience feedback | Virgil Thiel |  Eula McKenzie | Dec 16, 2025, 2:09 AM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 69666067Pro discount enrollment | Virgil Thiel | Tommy Kuvalis | Dec 15, 2025, 6:02 PM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 32179487Cancel subscription / Auto-replenish | Virgil Thiel | Darryl Jacobi | Nov 7, 2025, 7:45 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 43699782Klarna / Afterpay split issue | Virgil Thiel |  Faith Hilll | Oct 1, 2025, 10:44 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 23884001Lost package follow-up | Virgil Thiel |  Vilma Gusikowski | Aug 16, 2025, 7:41 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 58073109Allergic reaction concern | Virgil Thiel |  Ignatius Cummerata | Jul 25, 2025, 11:29 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 94391505Birthday gift not received | Virgil Thiel |  Mr. Cade Senger | Jul 15, 2025, 4:53 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 28788414Wholesale order question | Virgil Thiel |  Leonard Waters-Howell | Jul 13, 2025, 5:06 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 63152240Cancel order request | Virgil Thiel |  Chaz Renner | Jun 27, 2025, 7:09 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 70747409App login problem | Virgil Thiel | Mr. Cade Senger | Jun 6, 2025, 9:51 AM |
| 4/11 | Lost loyalty points in a migration. Never got them back. Done. | 88894845Shipping cost question | Virgil Thiel | Leonard Waters-Howell | May 23, 2025, 7:05 PM |