Virgil Thiel
Atlas Hospitality·adah15@atlashospitality.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01537788 | Question about product ingredients | Closed | Urgent | Virgil Thiel | Atlas Hospitality |  Oscar O'Hara | fragrancebopisshipping | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | May 11, 2026 | |
| 38294991 | BOPIS pickup not ready | Solved | Low | Virgil Thiel | Atlas Hospitality |  Kip Schroeder IV | appvipshipping | 7d 8h | ●Responded | 1/11 | — | — | Apr 23, 2026 | - | |
| 07315067 | Foundation match help | Pending | Normal | Virgil Thiel | Atlas Hospitality |  Jacklyn Dare | Chat | appreturns | - | —Skipped | — | — | — | Apr 18, 2026 | - |
| 89964089 | Influencer code not working | Pending | Normal | Virgil Thiel | Atlas Hospitality | Oscar O'Hara | Phone | — | - | —Skipped | — | — | — | Apr 17, 2026 | - |
| 65700939 | Item authenticity concern | Solved | High | Virgil Thiel | Atlas Hospitality | Oscar O'Hara | Chat | returnsbopisshade-match | 17h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 43666577 | Gift card balance question | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Kaela Friesen | fragranceshipping | 21h | ●Responded | 2/5 | — | — | Mar 25, 2026 | - | |
| 08237933 | Wholesale order question | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Mr. Skyla Trantow | influencersamples | 1h | ●Responded | 1/11 | — | — | Mar 22, 2026 | - | |
| 43404439 | Store experience feedback | Closed | High | Virgil Thiel | Atlas Hospitality |  Tommy Kuvalis | Phone | gift-cardreturns | 6h | ●Responded | 4/11 | — | — | Mar 8, 2026 | Mar 12, 2026 |
| 38917458 | App crashes at checkout | Pending | High | Virgil Thiel | Atlas Hospitality |  Ignatius Cummerata | — | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 50207099 | Wholesale order question | Closed | Normal | Virgil Thiel | Atlas Hospitality |  Vilma Gusikowski | shade-matchsamplesreturns | 3d 17h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 15, 2026 | |
| 05004318 | Klarna / Afterpay split issue | Closed | Urgent | Virgil Thiel | Atlas Hospitality | Kaela Friesen | loyaltyrefundgift-card | 2d 5h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 9, 2026 | |
| 92671233 | Klarna / Afterpay split issue | Pending | Urgent | Virgil Thiel | Atlas Hospitality |  Leonard Waters-Howell | shade-matchloyaltyapp | - | —Skipped | — | — | — | Feb 22, 2026 | - | |
| 37756720 | App login problem | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Mr. Lonie Hudson | damaged | 7h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 30610134 | Wholesale order question | Solved | Normal | Virgil Thiel | Atlas Hospitality | Tommy Kuvalis | wholesale | 6h | ●Responded | 2/5 | — | — | Feb 1, 2026 | - | |
| 38726892 | Foundation match help | Solved | Low | Virgil Thiel | Atlas Hospitality |  Darryl Jacobi | Phone | — | 12h | ●Responded | 5/5 | — | — | Jan 20, 2026 | - |
| 47340597 | Klarna / Afterpay split issue | Solved | Low | Virgil Thiel | Atlas Hospitality | Kip Schroeder IV | Chat | bopis | 1d 1h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 66510608 | Pro discount enrollment | Solved | Normal | Virgil Thiel | Atlas Hospitality | Tommy Kuvalis | fragrancevip | 5h | ●Responded | 2/5 | — | — | Jan 6, 2026 | - | |
| 65928139 | BOPIS pickup not ready | Closed | Normal | Virgil Thiel | Atlas Hospitality |  Miss Amber Hintz Sr. | Chat | — | 4h | ○Sent, no reply | — | — | — | Dec 29, 2025 | Dec 31, 2025 |
| 56707799 | Store experience feedback | Solved | Urgent | Virgil Thiel | Atlas Hospitality |  Eula McKenzie | Chat | samplesloyalty | 9h | ●Responded | 2/5 | — | — | Dec 15, 2025 | - |
| 69666067 | Pro discount enrollment | Solved | High | Virgil Thiel | Atlas Hospitality | Tommy Kuvalis | Chat | wholesaleinfluencer | 4h | ●Responded | 2/5 | — | — | Dec 13, 2025 | - |
| 41676663 | Return after 30-day window | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Garth Dooley | Social | shade-matchreturns | 11h | ⊘Not fired | — | — | — | Nov 16, 2025 | - |
| 32179487 | Cancel subscription / Auto-replenish | Solved | Normal | Virgil Thiel | Atlas Hospitality | Darryl Jacobi | Chat | refundinfluencerbopis | 4h | ●Responded | 5/5 | — | — | Nov 7, 2025 | - |
| 57088387 | Missing items in shipment | Open | Normal | Virgil Thiel | Atlas Hospitality |  Yazmin Jast | fragrance | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 74018168 | App login problem | Solved | Normal | Virgil Thiel | Atlas Hospitality | Leonard Waters-Howell | — | 5h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - | |
| 32664837 | Refund not received | Pending | Normal | Virgil Thiel | Atlas Hospitality | Kaela Friesen | Social | vip | - | —Skipped | — | — | — | Oct 27, 2025 | - |
| 34840819 | Gift card balance question | Pending | High | Virgil Thiel | Atlas Hospitality | Eula McKenzie | fragrancevip | - | —Skipped | — | — | — | Oct 25, 2025 | - | |
| 92474180 | Influencer code not working | Pending | Normal | Virgil Thiel | Atlas Hospitality | Mr. Lonie Hudson | Chat | app | - | —Skipped | — | — | — | Oct 23, 2025 | - |
| 86268531 | Discount code not working | Solved | High | Virgil Thiel | Atlas Hospitality | Darryl Jacobi | — | 15h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 30351824 | Refund not received | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Faith Hilll | shippingwholesale | 4h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 43699782 | Klarna / Afterpay split issue | Solved | Normal | Virgil Thiel | Atlas Hospitality | Faith Hilll | Chat | bopisrefund | 1d 21h | ●Responded | 2/5 | — | — | Sep 29, 2025 | - |
| 65543816 | BOPIS order cancelled at store | Pending | Normal | Virgil Thiel | Atlas Hospitality | Ignatius Cummerata | Chat | influencer | - | —Skipped | — | — | — | Sep 25, 2025 | - |
| 51867605 | Gift card balance question | Solved | Normal | Virgil Thiel | Atlas Hospitality | Eula McKenzie | fragranceappreturns | 3d 21h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 20390508 | Foundation match help | Closed | Normal | Virgil Thiel | Atlas Hospitality |  Amely Pacocha | influencerreturnsloyalty | 6h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 18, 2025 | |
| 23884001 | Lost package follow-up | Solved | High | Virgil Thiel | Atlas Hospitality | Vilma Gusikowski | shade-matchdamagedwholesale | 6h | ●Responded | 2/5 | — | — | Aug 15, 2025 | - | |
| 58073109 | Allergic reaction concern | Solved | Normal | Virgil Thiel | Atlas Hospitality | Ignatius Cummerata | Chat | damaged | 6h | ●Responded | 2/5 | — | — | Jul 24, 2025 | - |
| 17965254 | Question about product ingredients | Closed | Normal | Virgil Thiel | Atlas Hospitality |  Mr. Eliza Gerhold IV | returnsvip | 2h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 21, 2025 | |
| 94391505 | Birthday gift not received | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Mr. Cade Senger | influencer | 6h | ●Responded | 2/5 | — | — | Jul 13, 2025 | - | |
| 28788414 | Wholesale order question | Solved | High | Virgil Thiel | Atlas Hospitality | Leonard Waters-Howell | Chat | loyaltyvipshade-match | 1d 10h | ●Responded | 2/5 | — | — | Jul 11, 2025 | - |
| 63152240 | Cancel order request | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Chaz Renner | Chat | vipshade-match | 5h | ●Responded | 2/5 | — | — | Jun 26, 2025 | - |
| 83057073 | Missing samples in order | Closed | Normal | Virgil Thiel | Atlas Hospitality | Faith Hilll | Chat | — | 5h | ⊘Not fired | — | — | — | Jun 20, 2025 | Jun 26, 2025 |
| 77014936 | BOPIS order cancelled at store | Solved | Normal | Virgil Thiel | Atlas Hospitality |  Steve O'Conner | Chat | bopisinfluencerapp | 1d 4h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - |
| 70747409 | App login problem | Closed | Normal | Virgil Thiel | Atlas Hospitality | Mr. Cade Senger | wholesale | 1d 15h | ●Responded | 9/11 | — | — | Jun 4, 2025 | Jun 8, 2025 | |
| 88894845 | Shipping cost question | Closed | Normal | Virgil Thiel | Atlas Hospitality | Leonard Waters-Howell | refund | 4h | ●Responded | 4/11 | — | — | May 23, 2025 | May 28, 2025 |