Dr. Ervin Crooks
della.stark@yahoo.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 42845074Refund not received | Dr. Ervin Crooks |  Eula McKenzie | Apr 16, 2026, 9:46 AM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 07140630Wrong shade sent | Dr. Ervin Crooks | Eula McKenzie | Apr 13, 2026, 12:25 PM |
| 3/5 | Loyalty program for non-Insiders too. | 88663788Address change after shipping | Dr. Ervin Crooks |  Chaz Renner | Feb 3, 2026, 11:20 AM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 35771394Klarna / Afterpay split issue | Dr. Ervin Crooks |  Lily Raynor | Jan 21, 2026, 3:09 AM |
| 3/5 | Had to provide proof of purchase three different ways. | 81261499Price match request | Dr. Ervin Crooks |  Katrina Johns | Nov 17, 2025, 6:25 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 43407304Missing items in shipment | Dr. Ervin Crooks | Chaz Renner | Nov 13, 2025, 3:37 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 52330736Birthday gift not received | Dr. Ervin Crooks |  Mr. Eliza Gerhold IV | Nov 5, 2025, 3:32 PM |
| 10/11 | Already referred three friends. They all love it too. | 35961196Order arrived damaged | Dr. Ervin Crooks |  Dr. Mandy McLaughlin | Oct 24, 2025, 7:39 AM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 25804102Wrong shade sent | Dr. Ervin Crooks | Chaz Renner | Oct 15, 2025, 3:03 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 89617891Return after 30-day window | Dr. Ervin Crooks |  Darryl Jacobi | Aug 31, 2025, 8:54 AM |
| 4/11 | Had a terrible refund experience. Would steer friends elsewhere. | 45239568Insider tier issue | Dr. Ervin Crooks |  Vilma Gusikowski | Jul 23, 2025, 1:35 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 00107414Store experience feedback | Dr. Ervin Crooks |  Steve O'Conner | Jul 6, 2025, 7:45 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 33572637Cancel subscription / Auto-replenish | Dr. Ervin Crooks |  Kaela Friesen | Jul 3, 2025, 7:06 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 41522499Missing samples in order | Dr. Ervin Crooks | Kaela Friesen | Jun 7, 2025, 5:26 AM |