Dr. Ervin Crooks
della.stark@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11655911 | Gift card balance question | Solved | Low | Dr. Ervin Crooks | — |  Tommy Kuvalis | shippingdamaged | 6h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 42845074 | Refund not received | Solved | Low | Dr. Ervin Crooks | — |  Eula McKenzie | influencerdamagedgift-card | 6h | ●Responded | 4/5 | — | — | Apr 14, 2026 | - | |
| 07140630 | Wrong shade sent | Solved | Normal | Dr. Ervin Crooks | — | Eula McKenzie | Chat | — | 8h | ●Responded | 9/11 | — | — | Apr 12, 2026 | - |
| 16007548 | Restock alert for backorder | Solved | Low | Dr. Ervin Crooks | — |  Katrina Johns | Chat | vipfragrance | 3h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 38006125 | Birthday gift not received | Closed | Normal | Dr. Ervin Crooks | — |  Amely Pacocha | appsamplesshipping | 21h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 21, 2026 | |
| 46374905 | Discount code not working | Pending | Normal | Dr. Ervin Crooks | — |  Oscar O'Hara | Chat | returns | - | —Skipped | — | — | — | Feb 28, 2026 | - |
| 58103337 | Birthday gift not received | Solved | Low | Dr. Ervin Crooks | — |  Kaela Friesen | shade-matchinfluencer | 3h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - | |
| 81860761 | Influencer code not working | Solved | High | Dr. Ervin Crooks | — | Katrina Johns | Phone | damagedshipping | 6h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - |
| 88663788 | Address change after shipping | Solved | High | Dr. Ervin Crooks | — |  Chaz Renner | Chat | gift-card | 13h | ●Responded | 3/5 | — | — | Feb 2, 2026 | - |
| 35771394 | Klarna / Afterpay split issue | Solved | Normal | Dr. Ervin Crooks | — |  Lily Raynor | Chat | fragrance | 2d 5h | ●Responded | 3/5 | — | — | Jan 18, 2026 | - |
| 22588954 | App login problem | Pending | Normal | Dr. Ervin Crooks | — |  Julie Hodkiewicz | bopis | - | —Skipped | — | — | — | Jan 13, 2026 | - | |
| 24312838 | Return after 30-day window | Solved | Normal | Dr. Ervin Crooks | — |  Leonard Waters-Howell | vipwholesalerefund | 4h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 62585662 | Klarna / Afterpay split issue | Closed | Normal | Dr. Ervin Crooks | — |  Faith Hilll | Chat | — | 16h | ○Sent, no reply | — | — | — | Dec 27, 2025 | Dec 29, 2025 |
| 81261499 | Price match request | Solved | Low | Dr. Ervin Crooks | — | Katrina Johns | Chat | gift-cardrefund | 2h | ●Responded | 3/5 | — | — | Nov 17, 2025 | - |
| 43407304 | Missing items in shipment | Solved | Normal | Dr. Ervin Crooks | — | Chaz Renner | Chat | samplesfragrancereturns | 3h | ●Responded | 3/5 | — | — | Nov 11, 2025 | - |
| 16744502 | Allergic reaction concern | Closed | Normal | Dr. Ervin Crooks | — |  Miss Amber Hintz Sr. | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 |
| 91265299 | Wrong shade sent | Solved | Normal | Dr. Ervin Crooks | — |  Mr. Cade Senger | Chat | loyaltydamagedshipping | 2d 6h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - |
| 52330736 | Birthday gift not received | Solved | Normal | Dr. Ervin Crooks | — |  Mr. Eliza Gerhold IV | — | 21h | ●Responded | 5/5 | — | — | Nov 3, 2025 | - | |
| 35961196 | Order arrived damaged | Closed | Normal | Dr. Ervin Crooks | — |  Dr. Mandy McLaughlin | apprefundgift-card | 4h | ●Responded | 10/11 | — | — | Oct 23, 2025 | Oct 26, 2025 | |
| 25804102 | Wrong shade sent | Solved | High | Dr. Ervin Crooks | — | Chaz Renner | influencerwholesalesamples | 16h | ●Responded | 5/5 | — | — | Oct 12, 2025 | - | |
| 12770244 | App crashes at checkout | Closed | Normal | Dr. Ervin Crooks | — |  Steve O'Conner | vipappwholesale | 1h | ○Sent, no reply | — | — | — | Oct 12, 2025 | Oct 16, 2025 | |
| 37444440 | Birthday gift not received | Closed | Normal | Dr. Ervin Crooks | — | Steve O'Conner | Chat | damaged | 13h | ⊘Not fired | — | — | — | Oct 11, 2025 | Oct 18, 2025 |
| 89360230 | Cancel order request | Closed | Low | Dr. Ervin Crooks | — |  Vilma Gusikowski | wholesale | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 6, 2025 | |
| 21013891 | BOPIS order cancelled at store | Solved | Normal | Dr. Ervin Crooks | — | Julie Hodkiewicz | damagedloyalty | 2d 22h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 89617891 | Return after 30-day window | Solved | Low | Dr. Ervin Crooks | — |  Darryl Jacobi | appinfluencer | 2h | ●Responded | 5/5 | — | — | Aug 30, 2025 | - | |
| 94677295 | Missing samples in order | Solved | High | Dr. Ervin Crooks | — | Darryl Jacobi | wholesale | 1d 16h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |
| 35421927 | Wholesale order question | Solved | Normal | Dr. Ervin Crooks | — | Julie Hodkiewicz | Phone | gift-cardloyalty | 4h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 55481397 | Allergic reaction concern | Solved | High | Dr. Ervin Crooks | — | Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 31125251 | Gift card balance question | Closed | Normal | Dr. Ervin Crooks | — | Tommy Kuvalis | — | 6h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 3, 2025 | |
| 21790876 | Cancel subscription / Auto-replenish | Open | Normal | Dr. Ervin Crooks | — |  Kip Schroeder IV | Chat | loyaltyshipping | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 45239568 | Insider tier issue | Closed | Low | Dr. Ervin Crooks | — | Vilma Gusikowski | wholesaleshippingbopis | 7d 3h | ●Responded | 4/11 | — | — | Jul 15, 2025 | Jul 29, 2025 | |
| 00107414 | Store experience feedback | Closed | Normal | Dr. Ervin Crooks | — | Steve O'Conner | — | 8h | ●Responded | 10/11 | — | — | Jul 4, 2025 | Jul 5, 2025 | |
| 87098585 | Question about product ingredients | Solved | Urgent | Dr. Ervin Crooks | — |  Jacklyn Dare | influencergift-card | 2d 5h | ⊘Not fired | — | — | — | Jul 4, 2025 | - | |
| 33572637 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Ervin Crooks | — | Kaela Friesen | Phone | — | 3h | ●Responded | 5/5 | — | — | Jul 2, 2025 | - |
| 19755978 | Where is my order? | Open | Normal | Dr. Ervin Crooks | — |  Mr. Lonie Hudson | shipping | - | —Skipped | — | — | — | Jul 1, 2025 | - | |
| 43685388 | Missing samples in order | Solved | Normal | Dr. Ervin Crooks | — | Faith Hilll | Chat | shippingfragrancesamples | 2h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 41522499 | Missing samples in order | Solved | Low | Dr. Ervin Crooks | — | Kaela Friesen | Chat | — | 13h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - |
| 71780437 | Question about product ingredients | Solved | Normal | Dr. Ervin Crooks | — | Mr. Eliza Gerhold IV | bopisvip | 2h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |