Rowland Armstrong
lucia.corkery@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The selection, the service, the app — all top tier. | 58862339Refund not received | Rowland Armstrong |  Lily Raynor | Mar 4, 2026, 6:49 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 99248336Store experience feedback | Rowland Armstrong |  Chaz Renner | Feb 19, 2026, 5:54 AM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 18550430Wrong shade sent | Rowland Armstrong |  Garth Dooley | Feb 1, 2026, 3:55 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 44474038App login problem | Rowland Armstrong |  Ignatius Cummerata | Jan 12, 2026, 7:21 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 86499526Return after 30-day window | Rowland Armstrong |  Dr. Mandy McLaughlin | Dec 28, 2025, 11:50 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 99816737Item authenticity concern | Rowland Armstrong | Dr. Mandy McLaughlin | Oct 25, 2025, 10:09 AM |
| 2/5 | Took five emails and three chats to get my points credited. | 07350883Wrong shade sent | Rowland Armstrong |  Katrina Johns | Aug 21, 2025, 8:04 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 67033884Birthday gift not received | Rowland Armstrong |  Leonard Waters-Howell | Jul 20, 2025, 7:28 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 94441812Where is my order? | Rowland Armstrong |  Kip Schroeder IV | Jul 10, 2025, 6:18 PM |
| 1/5 | Worst app onboarding I've experienced this year. | 42669785Gift card balance question | Rowland Armstrong |  Vilma Gusikowski | Jun 21, 2025, 12:28 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 40871868Store experience feedback | Rowland Armstrong | Dr. Mandy McLaughlin | Jun 14, 2025, 5:20 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 72481629Missing items in shipment | Rowland Armstrong |  Mr. Lonie Hudson | May 26, 2025, 4:29 AM |