Alan Little
alexandra.raynor89@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 70388405Allergic reaction concern | Alan Little |  Amely Pacocha | Apr 5, 2026, 12:50 PM |
| 1/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 01905070Pro discount enrollment | Alan Little |  Kip Schroeder IV | Apr 1, 2026, 1:26 AM |
| 5/5 | Add more clean / fragrance-free filters. | 15056906Allergic reaction concern | Alan Little |  Steve O'Conner | Mar 27, 2026, 10:48 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 06782043Loyalty points not posting | Alan Little |  Katrina Johns | Mar 21, 2026, 2:34 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 82566269Lost package follow-up | Alan Little |  Oscar O'Hara | Feb 28, 2026, 7:51 PM |
| 9/11 | I tell everyone — Bloom is doing beauty retail right. | 29069699Missing items in shipment | Alan Little |  Mr. Cade Senger | Feb 8, 2026, 6:03 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 31844536Cancel subscription / Auto-replenish | Alan Little |  Leonard Waters-Howell | Jan 16, 2026, 7:21 PM |
| 4/5 | Better packaging — less plastic. | 74372074BOPIS order cancelled at store | Alan Little |  Vilma Gusikowski | Dec 14, 2025, 12:21 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 09014016Lost package follow-up | Alan Little |  Jacklyn Dare | Dec 9, 2025, 6:00 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 36541682Restock alert for backorder | Alan Little | Oscar O'Hara | Nov 25, 2025, 7:25 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 29082452BOPIS order cancelled at store | Alan Little | Steve O'Conner | Sep 9, 2025, 3:25 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 93964314Gift card balance question | Alan Little |  Eula McKenzie | Aug 4, 2025, 12:04 PM |
| 7/11 | Generally good. A few things could be better but no complaints. | 16281377Shipping cost question | Alan Little | Steve O'Conner | Jul 22, 2025, 12:23 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 27482228Influencer code not working | Alan Little | Jacklyn Dare | Jul 19, 2025, 7:05 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 99223114App login problem | Alan Little |  Miss Amber Hintz Sr. | Jul 5, 2025, 2:03 PM |