Desiree Nikolaus
lela.marquardt38@hotmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Couldn't complete onboarding. Eventually gave up. | 12721874Missing samples in order | Desiree Nikolaus |  Yazmin Jast | May 22, 2026, 6:59 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 46205241Lost package follow-up | Desiree Nikolaus |  Tommy Kuvalis | Apr 7, 2026, 10:29 PM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 47702151Refund not received | Desiree Nikolaus | Tommy Kuvalis | Feb 25, 2026, 1:00 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 84905287Foundation match help | Desiree Nikolaus |  Mr. Eliza Gerhold IV | Feb 7, 2026, 8:00 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 71052680Item authenticity concern | Desiree Nikolaus |  Garth Dooley | Feb 6, 2026, 7:38 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 38330160Refund not received | Desiree Nikolaus |  Leonard Waters-Howell | Feb 5, 2026, 11:28 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 88606961Price match request | Desiree Nikolaus |  Steve O'Conner | Jan 27, 2026, 2:05 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 22013350Refund not received | Desiree Nikolaus |  Mr. Skyla Trantow | Jan 5, 2026, 3:51 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 47034124App login problem | Desiree Nikolaus | Mr. Eliza Gerhold IV | Dec 24, 2025, 8:56 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 35006123Return after 30-day window | Desiree Nikolaus | Mr. Skyla Trantow | Nov 16, 2025, 10:11 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 84472545Order arrived damaged | Desiree Nikolaus |  Julie Hodkiewicz | Nov 11, 2025, 8:12 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 98104566BOPIS order cancelled at store | Desiree Nikolaus |  Miss Amber Hintz Sr. | Oct 7, 2025, 4:10 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 36368595Loyalty points not posting | Desiree Nikolaus |  Mr. Cade Senger | Sep 14, 2025, 12:50 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 17272036Insider tier issue | Desiree Nikolaus | Mr. Skyla Trantow | Aug 26, 2025, 9:25 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 54742732Lost package follow-up | Desiree Nikolaus |  Ignatius Cummerata | Aug 17, 2025, 7:24 AM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 58276811Foundation match help | Desiree Nikolaus | Leonard Waters-Howell | Aug 15, 2025, 9:58 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 23715989Return after 30-day window | Desiree Nikolaus |  Faith Hilll | Jul 7, 2025, 6:40 PM |