Mr. Sheldon Orn
osbaldo_homenick33@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 44859958Refund not received | Mr. Sheldon Orn |  Kaela Friesen | May 25, 2026, 11:31 AM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 64923442Missing samples in order | Mr. Sheldon Orn |  Mr. Skyla Trantow | May 18, 2026, 6:19 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 94362724Restock alert for backorder | Mr. Sheldon Orn | Mr. Skyla Trantow | May 10, 2026, 5:51 AM |
| 2/5 | Integrate the wishlist with stock alerts. | 30330887Wrong shade sent | Mr. Sheldon Orn |  Garth Dooley | Apr 12, 2026, 12:53 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 49320214Cancel order request | Mr. Sheldon Orn |  Amely Pacocha | Feb 28, 2026, 12:40 PM |
| 5/5 | Bring back the old loyalty point structure. | 36748695Question about product ingredients | Mr. Sheldon Orn | Garth Dooley | Feb 10, 2026, 7:54 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 60103437Address change after shipping | Mr. Sheldon Orn |  Yazmin Jast | Jan 23, 2026, 11:43 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 87731762Wrong shade sent | Mr. Sheldon Orn |  Mr. Cade Senger | Jan 11, 2026, 10:52 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 88392722Influencer code not working | Mr. Sheldon Orn |  Chaz Renner | Dec 6, 2025, 7:09 AM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 48294969Wholesale order question | Mr. Sheldon Orn | Amely Pacocha | Nov 23, 2025, 5:07 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 97637476Pro discount enrollment | Mr. Sheldon Orn |  Dr. Mandy McLaughlin | Nov 8, 2025, 11:52 AM |
| 5/5 | Easier returns from international addresses. | 17111318Question about product ingredients | Mr. Sheldon Orn |  Julie Hodkiewicz | Aug 20, 2025, 8:44 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 65573582Refund not received | Mr. Sheldon Orn | Julie Hodkiewicz | Jul 13, 2025, 3:05 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 74183262Wrong shade sent | Mr. Sheldon Orn |  Jacklyn Dare | Jun 8, 2025, 5:33 PM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 67087777Foundation match help | Mr. Sheldon Orn |  Lily Raynor | May 29, 2025, 7:31 PM |