Vallie Zulauf
claude_torphy6@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 06480530Order arrived damaged | Vallie Zulauf |  Vilma Gusikowski | Mar 6, 2026, 9:17 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 48575920Cancel order request | Vallie Zulauf |  Jacklyn Dare | Feb 25, 2026, 8:45 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 74827484Insider tier issue | Vallie Zulauf |  Yazmin Jast | Feb 1, 2026, 3:29 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 77074358Lost package follow-up | Vallie Zulauf |  Kip Schroeder IV | Dec 9, 2025, 8:09 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 79788254Missing samples in order | Vallie Zulauf |  Chaz Renner | Dec 1, 2025, 7:11 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 21833945Wrong shade sent | Vallie Zulauf |  Oscar O'Hara | Nov 11, 2025, 5:46 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 88165678Discount code not working | Vallie Zulauf | Kip Schroeder IV | Nov 3, 2025, 4:27 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 96140452Shipping cost question | Vallie Zulauf | Vilma Gusikowski | Nov 2, 2025, 12:20 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 99077396App login problem | Vallie Zulauf |  Mr. Skyla Trantow | Oct 22, 2025, 3:58 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 22530427Return after 30-day window | Vallie Zulauf | Vilma Gusikowski | Aug 21, 2025, 5:25 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 47918180Loyalty points not posting | Vallie Zulauf | Vilma Gusikowski | Aug 14, 2025, 4:50 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 59625778Address change after shipping | Vallie Zulauf |  Garth Dooley | Jul 4, 2025, 6:50 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 93669682Address change after shipping | Vallie Zulauf |  Eula McKenzie | Jun 21, 2025, 5:33 PM |