Ernie West
einar41@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 63658194Wrong shade sent | Ernie West |  Tommy Kuvalis | Mar 16, 2026, 10:43 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 64920318Refund not received | Ernie West |  Lily Raynor | Mar 7, 2026, 1:30 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 59378090Order arrived damaged | Ernie West |  Steve O'Conner | Feb 16, 2026, 8:33 AM |
| 1/11 | Had a terrible refund experience. Would steer friends elsewhere. | 63437798Influencer code not working | Ernie West | Tommy Kuvalis | Feb 9, 2026, 12:58 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 53607616Lost package follow-up | Ernie West |  Garth Dooley | Feb 9, 2026, 3:20 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 32433379Insider tier issue | Ernie West |  Julie Hodkiewicz | Dec 28, 2025, 10:10 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 50380344Wrong shade sent | Ernie West |  Chaz Renner | Dec 24, 2025, 11:22 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 85141174Lost package follow-up | Ernie West | Julie Hodkiewicz | Dec 14, 2025, 11:16 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 73781047Foundation match help | Ernie West |  Mr. Lonie Hudson | Nov 30, 2025, 3:55 PM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 89674144Restock alert for backorder | Ernie West |  Eula McKenzie | Nov 28, 2025, 6:39 AM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 34802020App crashes at checkout | Ernie West |  Vilma Gusikowski | Nov 2, 2025, 1:59 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 34306771Missing items in shipment | Ernie West |  Darryl Jacobi | Oct 23, 2025, 4:19 AM |
| 9/11 | The brand range alone makes it worth it. Service makes it lifelong. | 57675621Birthday gift not received | Ernie West | Eula McKenzie | Oct 4, 2025, 7:19 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 00075933Pro discount enrollment | Ernie West |  Kaela Friesen | Sep 20, 2025, 2:37 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 94003286Influencer code not working | Ernie West | Tommy Kuvalis | Jul 30, 2025, 3:33 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 01445820Refund not received | Ernie West |  Jacklyn Dare | Jul 25, 2025, 6:21 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 32618994BOPIS order cancelled at store | Ernie West | Vilma Gusikowski | Jun 12, 2025, 3:44 AM |