Ernie West
einar41@gmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 02795220 | Where is my order? | Solved | High | Ernie West | — |  Mr. Eliza Gerhold IV | Chat | shade-matchwholesale | 1d | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 24931499 | Missing samples in order | Solved | Low | Ernie West | — |  Lily Raynor | fragrance | 11h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 83684729 | Discount code not working | Solved | High | Ernie West | — |  Katrina Johns | gift-card | 1d | ○Sent, no reply | — | — | — | Mar 18, 2026 | - | |
| 63658194 | Wrong shade sent | Solved | Normal | Ernie West | — |  Tommy Kuvalis | Chat | damagedwholesale | 21h | ●Responded | 1/5 | — | — | Mar 14, 2026 | - |
| 64920318 | Refund not received | Solved | Low | Ernie West | — | Lily Raynor | fragrancevipshipping | 15h | ●Responded | 4/5 | — | — | Mar 5, 2026 | - | |
| 07424578 | Order arrived damaged | Solved | Normal | Ernie West | — |  Kip Schroeder IV | Chat | fragrancewholesale | 1h | ⊘Not fired | — | — | — | Feb 24, 2026 | - |
| 10094829 | Wrong shade sent | Solved | Normal | Ernie West | — |  Amely Pacocha | fragranceappshade-match | 2h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |
| 59378090 | Order arrived damaged | Closed | Normal | Ernie West | — |  Steve O'Conner | Chat | shade-matchsamplesshipping | 20h | ●Responded | 5/5 | — | — | Feb 13, 2026 | Feb 18, 2026 |
| 63437798 | Influencer code not working | Solved | Normal | Ernie West | — | Tommy Kuvalis | returnsshipping | 2d 4h | ●Responded | 1/11 | — | — | Feb 5, 2026 | - | |
| 53607616 | Lost package follow-up | Solved | Low | Ernie West | — |  Garth Dooley | influencershipping | 2d 19h | ●Responded | 3/5 | — | — | Feb 5, 2026 | - | |
| 46079605 | Restock alert for backorder | Solved | Normal | Ernie West | — |  Darryl Jacobi | shippingbopis | 5h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | |
| 00802130 | Gift card balance question | Pending | High | Ernie West | — | Amely Pacocha | Social | gift-cardshade-match | - | —Skipped | — | — | — | Feb 1, 2026 | - |
| 71444861 | Klarna / Afterpay split issue | Solved | Normal | Ernie West | — | Garth Dooley | refundreturnsshade-match | 2h | ⊘Not fired | — | — | — | Jan 28, 2026 | - | |
| 50959977 | Discount code not working | Solved | High | Ernie West | — | Katrina Johns | Phone | refundwholesale | 1h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - |
| 61486435 | Cancel subscription / Auto-replenish | Open | Normal | Ernie West | — | Darryl Jacobi | shade-matchvip | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 60039440 | Price match request | Pending | Normal | Ernie West | — |  Julie Hodkiewicz | shipping | - | —Skipped | — | — | — | Jan 8, 2026 | - | |
| 32433379 | Insider tier issue | Solved | High | Ernie West | — | Julie Hodkiewicz | Chat | — | 1d 3h | ●Responded | 4/5 | — | — | Dec 27, 2025 | - |
| 50380344 | Wrong shade sent | Closed | High | Ernie West | — |  Chaz Renner | samplesfragrancegift-card | 6h | ●Responded | 5/5 | — | — | Dec 23, 2025 | Dec 24, 2025 | |
| 57702263 | Klarna / Afterpay split issue | Solved | High | Ernie West | — |  Dr. Mandy McLaughlin | Chat | wholesaleinfluencer | 1h | ⊘Not fired | — | — | — | Dec 17, 2025 | - |
| 85141174 | Lost package follow-up | Solved | Normal | Ernie West | — | Julie Hodkiewicz | damagedwholesalegift-card | 5h | ●Responded | 3/5 | — | — | Dec 12, 2025 | - | |
| 73781047 | Foundation match help | Closed | High | Ernie West | — |  Mr. Lonie Hudson | Chat | bopis | 19h | ●Responded | 9/11 | — | — | Nov 29, 2025 | Dec 7, 2025 |
| 89674144 | Restock alert for backorder | Closed | Normal | Ernie West | — |  Eula McKenzie | — | 1d 17h | ●Responded | 9/11 | — | — | Nov 24, 2025 | Nov 30, 2025 | |
| 88404173 | Order arrived damaged | Closed | Normal | Ernie West | — |  Jacklyn Dare | Chat | — | 13h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 27, 2025 |
| 34802020 | App crashes at checkout | Solved | Low | Ernie West | — |  Vilma Gusikowski | — | 6h | ●Responded | 10/11 | — | — | Oct 31, 2025 | - | |
| 34306771 | Missing items in shipment | Solved | Normal | Ernie West | — | Darryl Jacobi | loyaltysamplesgift-card | 3h | ●Responded | 3/5 | — | — | Oct 21, 2025 | - | |
| 95826798 | App crashes at checkout | Closed | Normal | Ernie West | — | Katrina Johns | — | 6h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 10, 2025 | |
| 92109268 | Pro discount enrollment | Pending | Low | Ernie West | — | Vilma Gusikowski | wholesalesamples | - | —Skipped | — | — | — | Oct 4, 2025 | - | |
| 57675621 | Birthday gift not received | Closed | Normal | Ernie West | — | Eula McKenzie | fragrance | 6h | ●Responded | 9/11 | — | — | Oct 3, 2025 | Oct 9, 2025 | |
| 85839517 | Item authenticity concern | Closed | Normal | Ernie West | — | Vilma Gusikowski | Phone | shippingsamplesinfluencer | 16h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Oct 4, 2025 |
| 00075933 | Pro discount enrollment | Solved | Urgent | Ernie West | — |  Kaela Friesen | gift-cardreturns | 4h | ●Responded | 3/5 | — | — | Sep 19, 2025 | - | |
| 01862979 | Restock alert for backorder | Solved | Low | Ernie West | — |  Ignatius Cummerata | Social | shipping | 17h | ⊘Not fired | — | — | — | Sep 17, 2025 | - |
| 65701007 | App login problem | Closed | Normal | Ernie West | — | Chaz Renner | Chat | fragrancegift-card | 23h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Aug 31, 2025 |
| 47613820 | App login problem | Pending | Normal | Ernie West | — |  Faith Hilll | Chat | apployaltyvip | - | —Skipped | — | — | — | Aug 4, 2025 | - |
| 66997695 | App crashes at checkout | Solved | Normal | Ernie West | — | Kip Schroeder IV | Chat | influencervip | 5h | ⊘Not fired | — | — | — | Aug 1, 2025 | - |
| 94003286 | Influencer code not working | Solved | Normal | Ernie West | — | Tommy Kuvalis | bopisgift-card | 11h | ●Responded | 10/11 | — | — | Jul 28, 2025 | - | |
| 11659416 | Price match request | Solved | Normal | Ernie West | — | Steve O'Conner | Chat | — | 9d 22h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 01445820 | Refund not received | Solved | Normal | Ernie West | — | Jacklyn Dare | Chat | shade-matchfragrance | 1h | ●Responded | 4/5 | — | — | Jul 23, 2025 | - |
| 02042486 | Wrong shade sent | Closed | Normal | Ernie West | — | Dr. Mandy McLaughlin | Social | gift-cardvipbopis | 3h | ⊘Not fired | — | — | — | Jul 14, 2025 | Jul 18, 2025 |
| 71869899 | Allergic reaction concern | Solved | Normal | Ernie West | — |  Leonard Waters-Howell | — | 4h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |
| 21878980 | Insider tier issue | Closed | Normal | Ernie West | — |  Oscar O'Hara | returns | 2h | ⊘Not fired | — | — | — | Jun 17, 2025 | Jun 19, 2025 | |
| 32618994 | BOPIS order cancelled at store | Solved | Low | Ernie West | — | Vilma Gusikowski | — | 2h | ●Responded | 4/5 | — | — | Jun 10, 2025 | - | |
| 68840424 | App login problem | Open | Normal | Ernie West | — | Amely Pacocha | refundshippingfragrance | - | —Skipped | — | — | — | Jun 8, 2025 | - | |
| 85194970 | Klarna / Afterpay split issue | Pending | Low | Ernie West | — | Leonard Waters-Howell | shade-matchinfluencer | - | —Skipped | — | — | — | Jun 8, 2025 | - | |
| 23630243 | Missing items in shipment | Closed | Normal | Ernie West | — | Chaz Renner | Chat | damagedinfluencervip | 6h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 6, 2025 |