Billie Okuneva
grace56@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Not great. The product arrived broken, replacement also broken. | 44433992Store experience feedback | Billie Okuneva |  Garth Dooley | Jan 20, 2026, 5:54 PM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 11484358Where is my order? | Billie Okuneva |  Lily Raynor | Dec 31, 2025, 1:47 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 03009499Klarna / Afterpay split issue | Billie Okuneva |  Mr. Lonie Hudson | Dec 10, 2025, 5:40 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 93985696Wholesale order question | Billie Okuneva |  Dr. Mandy McLaughlin | Dec 3, 2025, 3:33 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 56133534Lost package follow-up | Billie Okuneva |  Amely Pacocha | Nov 23, 2025, 11:41 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 51686086Price match request | Billie Okuneva | Garth Dooley | Nov 9, 2025, 4:07 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 96550047Klarna / Afterpay split issue | Billie Okuneva |  Katrina Johns | Aug 29, 2025, 11:26 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 45584636Item authenticity concern | Billie Okuneva |  Kip Schroeder IV | Aug 28, 2025, 3:30 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 03365946Refund not received | Billie Okuneva |  Oscar O'Hara | Aug 8, 2025, 4:17 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 41181068Allergic reaction concern | Billie Okuneva |  Leonard Waters-Howell | Jun 14, 2025, 11:00 PM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 23715357Cancel subscription / Auto-replenish | Billie Okuneva |  Julie Hodkiewicz | Jun 9, 2025, 1:10 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 29512121App login problem | Billie Okuneva | Kip Schroeder IV | Jun 7, 2025, 3:17 PM |
| 4/11 | Won't recommend until the basics are fixed. | 57034497Influencer code not working | Billie Okuneva |  Vilma Gusikowski | Jun 6, 2025, 9:49 PM |