Billie Okuneva
grace56@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44928153 | Wholesale order question | Solved | Normal | Billie Okuneva | — |  Ignatius Cummerata | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 57432065 | Order arrived damaged | Closed | Normal | Billie Okuneva | — |  Chaz Renner | Chat | — | 3h | ○Sent, no reply | — | — | — | May 7, 2026 | May 10, 2026 |
| 60873137 | Insider tier issue | Solved | Normal | Billie Okuneva | — | Chaz Renner | vipshippingrefund | 1d | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 32067143 | Wholesale order question | Solved | Normal | Billie Okuneva | — |  Julie Hodkiewicz | Chat | — | 20h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - |
| 62969859 | Allergic reaction concern | Solved | High | Billie Okuneva | — |  Steve O'Conner | Chat | damagedvipshipping | 1d 19h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 17785348 | BOPIS pickup not ready | Solved | High | Billie Okuneva | — |  Tommy Kuvalis | — | 8h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 05415644 | Order arrived damaged | Solved | Normal | Billie Okuneva | — | Steve O'Conner | Chat | loyalty | 12h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - |
| 33977317 | App login problem | Solved | High | Billie Okuneva | — | Tommy Kuvalis | Social | — | 20h | ⊘Not fired | — | — | — | Feb 24, 2026 | - |
| 73767931 | Loyalty points not posting | Solved | Low | Billie Okuneva | — |  Mr. Eliza Gerhold IV | loyalty | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 08818240 | Gift card balance question | Closed | Normal | Billie Okuneva | — |  Oscar O'Hara | Phone | shipping | 17h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 7, 2026 |
| 32824244 | Birthday gift not received | Closed | Normal | Billie Okuneva | — |  Katrina Johns | gift-card | 1d | ⊘Not fired | — | — | — | Jan 21, 2026 | Jan 23, 2026 | |
| 61391594 | Store experience feedback | Solved | Low | Billie Okuneva | — |  Miss Amber Hintz Sr. | — | 1d 12h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 44433992 | Store experience feedback | Solved | Normal | Billie Okuneva | — |  Garth Dooley | samplesrefundfragrance | 3d 23h | ●Responded | 2/5 | — | — | Jan 15, 2026 | - | |
| 83564443 | Question about product ingredients | Closed | Normal | Billie Okuneva | — |  Dr. Mandy McLaughlin | Chat | — | 2d 14h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 15, 2026 |
| 11484358 | Where is my order? | Solved | Normal | Billie Okuneva | — |  Lily Raynor | loyaltyvip | 3h | ●Responded | 1/5 | — | — | Dec 30, 2025 | - | |
| 56107294 | Cancel order request | Open | High | Billie Okuneva | — |  Kip Schroeder IV | Social | — | - | —Skipped | — | — | — | Dec 26, 2025 | - |
| 58142411 | Insider tier issue | Open | Low | Billie Okuneva | — | Steve O'Conner | Phone | — | - | —Skipped | — | — | — | Dec 18, 2025 | - |
| 03009499 | Klarna / Afterpay split issue | Solved | Normal | Billie Okuneva | — |  Mr. Lonie Hudson | — | 2h | ●Responded | 9/11 | — | — | Dec 9, 2025 | - | |
| 37645446 | Missing items in shipment | Solved | Normal | Billie Okuneva | — | Ignatius Cummerata | Chat | vipfragrance | 22h | ⊘Not fired | — | — | — | Dec 8, 2025 | - |
| 93985696 | Wholesale order question | Solved | Normal | Billie Okuneva | — | Dr. Mandy McLaughlin | wholesaledamaged | 2h | ●Responded | 5/5 | — | — | Dec 1, 2025 | - | |
| 28824970 | Pro discount enrollment | Pending | Normal | Billie Okuneva | — | Steve O'Conner | vipinfluencer | - | —Skipped | — | — | — | Nov 28, 2025 | - | |
| 56133534 | Lost package follow-up | Solved | Normal | Billie Okuneva | — |  Amely Pacocha | Phone | — | 21h | ●Responded | 5/5 | — | — | Nov 22, 2025 | - |
| 51686086 | Price match request | Solved | Normal | Billie Okuneva | — | Garth Dooley | Chat | returns | 3h | ●Responded | 4/5 | — | — | Nov 8, 2025 | - |
| 68535649 | Allergic reaction concern | Solved | Normal | Billie Okuneva | — | Katrina Johns | — | 15h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 86239866 | Klarna / Afterpay split issue | Open | Normal | Billie Okuneva | — | Katrina Johns | Chat | — | - | —Skipped | — | — | — | Sep 29, 2025 | - |
| 14347319 | Refund not received | Solved | Normal | Billie Okuneva | — | Amely Pacocha | — | 3d 10h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 96550047 | Klarna / Afterpay split issue | Closed | Low | Billie Okuneva | — | Katrina Johns | fragrancesamples | 7h | ●Responded | 5/5 | — | — | Aug 28, 2025 | Aug 31, 2025 | |
| 45584636 | Item authenticity concern | Solved | Normal | Billie Okuneva | — | Kip Schroeder IV | Chat | — | 1d 14h | ●Responded | 4/5 | — | — | Aug 24, 2025 | - |
| 82243655 | Where is my order? | Closed | Normal | Billie Okuneva | — | Tommy Kuvalis | Phone | vipreturnsdamaged | 4h | ⊘Not fired | — | — | — | Aug 15, 2025 | Aug 21, 2025 |
| 03365946 | Refund not received | Closed | Normal | Billie Okuneva | — | Oscar O'Hara | Chat | damagedwholesalegift-card | 5h | ●Responded | 5/5 | — | — | Aug 6, 2025 | Aug 7, 2025 |
| 31524954 | Shipping cost question | Solved | Normal | Billie Okuneva | — | Oscar O'Hara | Phone | refundbopisreturns | 2d 7h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - |
| 89055345 | Question about product ingredients | Pending | Normal | Billie Okuneva | — | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 57213752 | Influencer code not working | Solved | Low | Billie Okuneva | — | Miss Amber Hintz Sr. | Chat | viprefundloyalty | 1d | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 57343772 | BOPIS order cancelled at store | Solved | Urgent | Billie Okuneva | — |  Kaela Friesen | appshippinginfluencer | 1h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 96434431 | Loyalty points not posting | Solved | Normal | Billie Okuneva | — |  Faith Hilll | — | 22h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 41288836 | Foundation match help | Solved | Normal | Billie Okuneva | — |  Darryl Jacobi | Social | — | 15h | ⊘Not fired | — | — | — | Jun 20, 2025 | - |
| 41181068 | Allergic reaction concern | Solved | Normal | Billie Okuneva | — |  Leonard Waters-Howell | shipping | 1h | ●Responded | 5/5 | — | — | Jun 14, 2025 | - | |
| 23715357 | Cancel subscription / Auto-replenish | Closed | Normal | Billie Okuneva | — | Julie Hodkiewicz | Chat | damaged | 10h | ●Responded | 4/5 | — | — | Jun 7, 2025 | Jun 15, 2025 |
| 57034497 | Influencer code not working | Solved | High | Billie Okuneva | — |  Vilma Gusikowski | wholesalereturnsgift-card | 1h | ●Responded | 4/11 | — | — | Jun 6, 2025 | - | |
| 29512121 | App login problem | Solved | Normal | Billie Okuneva | — | Kip Schroeder IV | — | 11h | ●Responded | 2/5 | — | — | Jun 5, 2025 | - |