Dylan Bednar
Highland Apothecary Co·beatrice.denesik@highlandapoth.co
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 01739479Where is my order? | Dylan Bednar |  Darryl Jacobi | May 20, 2026, 6:09 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 59662620Wholesale order question | Dylan Bednar | Darryl Jacobi | Mar 17, 2026, 2:43 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 34668681Klarna / Afterpay split issue | Dylan Bednar |  Garth Dooley | Mar 7, 2026, 12:24 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 19565210Wrong shade sent | Dylan Bednar |  Kip Schroeder IV | Jan 28, 2026, 10:28 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 94519163Wholesale order question | Dylan Bednar |  Oscar O'Hara | Jan 18, 2026, 3:47 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 62270311Foundation match help | Dylan Bednar | Oscar O'Hara | Dec 5, 2025, 12:50 AM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 15052025Foundation match help | Dylan Bednar |  Eula McKenzie | Oct 8, 2025, 7:50 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 22509314Wholesale order question | Dylan Bednar | Garth Dooley | Oct 2, 2025, 6:23 PM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 26595521Foundation match help | Dylan Bednar |  Kaela Friesen | Aug 19, 2025, 3:11 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 07561507Insider tier issue | Dylan Bednar |  Chaz Renner | Jul 10, 2025, 9:01 AM |