Dylan Bednar
Highland Apothecary Co·beatrice.denesik@highlandapoth.co
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50625056 | Cancel subscription / Auto-replenish | Closed | Low | Dylan Bednar | Highland Apothecary Co |  Vilma Gusikowski | — | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | May 24, 2026 | |
| 01739479 | Where is my order? | Solved | Normal | Dylan Bednar | Highland Apothecary Co |  Darryl Jacobi | Chat | — | 9h | ●Responded | 4/5 | — | — | May 18, 2026 | - |
| 25496911 | Question about product ingredients | Closed | Low | Dylan Bednar | Highland Apothecary Co |  Eula McKenzie | — | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | May 22, 2026 | |
| 47175360 | Question about product ingredients | Closed | Low | Dylan Bednar | Highland Apothecary Co |  Steve O'Conner | shade-matchvip | 6h | ○Sent, no reply | — | — | — | May 8, 2026 | May 14, 2026 | |
| 47770170 | Klarna / Afterpay split issue | Closed | Normal | Dylan Bednar | Highland Apothecary Co |  Mr. Cade Senger | shade-matchdamagedreturns | 3d 21h | ⊘Not fired | — | — | — | Mar 29, 2026 | Apr 6, 2026 | |
| 79756260 | Cancel subscription / Auto-replenish | Solved | Normal | Dylan Bednar | Highland Apothecary Co |  Ignatius Cummerata | Chat | shade-match | 22h | ⊘Not fired | — | — | — | Mar 18, 2026 | - |
| 34530996 | Price match request | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Vilma Gusikowski | shade-match | 3d | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 59662620 | Wholesale order question | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Darryl Jacobi | refunddamagedgift-card | 3h | ●Responded | 4/5 | — | — | Mar 16, 2026 | - | |
| 45243673 | Insider tier issue | Pending | Normal | Dylan Bednar | Highland Apothecary Co |  Miss Amber Hintz Sr. | Chat | vipshippingdamaged | - | —Skipped | — | — | — | Mar 10, 2026 | - |
| 65065220 | Klarna / Afterpay split issue | Solved | Low | Dylan Bednar | Highland Apothecary Co |  Leonard Waters-Howell | shipping | 20h | ⊘Not fired | — | — | — | Feb 27, 2026 | - | |
| 34668681 | Klarna / Afterpay split issue | Closed | Low | Dylan Bednar | Highland Apothecary Co |  Garth Dooley | Chat | shippingrefundinfluencer | 8d 23h | ●Responded | 2/5 | — | — | Feb 24, 2026 | Mar 9, 2026 |
| 52309138 | Missing items in shipment | Solved | Normal | Dylan Bednar | Highland Apothecary Co |  Mr. Eliza Gerhold IV | Social | — | 3h | ⊘Not fired | — | — | — | Feb 21, 2026 | - |
| 42647174 | Cancel subscription / Auto-replenish | Closed | High | Dylan Bednar | Highland Apothecary Co | Steve O'Conner | Phone | — | 4h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 26, 2026 |
| 19565210 | Wrong shade sent | Solved | Urgent | Dylan Bednar | Highland Apothecary Co |  Kip Schroeder IV | influencerbopisloyalty | 2h | ●Responded | 5/5 | — | — | Jan 27, 2026 | - | |
| 94519163 | Wholesale order question | Closed | Normal | Dylan Bednar | Highland Apothecary Co |  Oscar O'Hara | Phone | bopis | 18h | ●Responded | 10/11 | — | — | Jan 16, 2026 | Jan 24, 2026 |
| 42838096 | BOPIS pickup not ready | Open | Normal | Dylan Bednar | Highland Apothecary Co | Eula McKenzie | vipshade-matchapp | - | —Skipped | — | — | — | Jan 16, 2026 | - | |
| 02456078 | Missing samples in order | Solved | Normal | Dylan Bednar | Highland Apothecary Co |  Amely Pacocha | Chat | fragrance | 5h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - |
| 01800532 | App crashes at checkout | Solved | Low | Dylan Bednar | Highland Apothecary Co |  Katrina Johns | loyaltyreturns | 17h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 02381308 | Discount code not working | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Ignatius Cummerata | wholesalereturns | 15h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 14111237 | Cancel subscription / Auto-replenish | Solved | Low | Dylan Bednar | Highland Apothecary Co | Vilma Gusikowski | refundvipwholesale | 3d | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 62270311 | Foundation match help | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Oscar O'Hara | app | 4h | ●Responded | 5/5 | — | — | Dec 4, 2025 | - | |
| 23205972 | Birthday gift not received | Open | Normal | Dylan Bednar | Highland Apothecary Co |  Mr. Skyla Trantow | shippinginfluencerapp | - | —Skipped | — | — | — | Dec 1, 2025 | - | |
| 68848415 | Foundation match help | Closed | Normal | Dylan Bednar | Highland Apothecary Co | Mr. Eliza Gerhold IV | Social | — | 3h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 24, 2025 |
| 18912737 | Cancel subscription / Auto-replenish | Closed | Normal | Dylan Bednar | Highland Apothecary Co |  Jacklyn Dare | shade-matchgift-card | 9h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 7, 2025 | |
| 15052025 | Foundation match help | Solved | Low | Dylan Bednar | Highland Apothecary Co | Eula McKenzie | Chat | vipapp | 6h | ●Responded | 3/5 | — | — | Oct 6, 2025 | - |
| 22509314 | Wholesale order question | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Garth Dooley | — | 6h | ●Responded | 5/5 | — | — | Sep 30, 2025 | - | |
| 24386892 | Item authenticity concern | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Garth Dooley | wholesalerefund | 6h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 69251354 | Price match request | Pending | Low | Dylan Bednar | Highland Apothecary Co |  Chaz Renner | Social | damagedappshipping | - | —Skipped | — | — | — | Sep 5, 2025 | - |
| 85639823 | Missing items in shipment | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Mr. Skyla Trantow | returnsapp | 5h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |
| 26595521 | Foundation match help | Closed | Normal | Dylan Bednar | Highland Apothecary Co |  Kaela Friesen | — | 2d 15h | ●Responded | 3/5 | — | — | Aug 16, 2025 | Aug 26, 2025 | |
| 26723639 | Foundation match help | Solved | Low | Dylan Bednar | Highland Apothecary Co | Leonard Waters-Howell | wholesalefragrancereturns | 1d | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 80860968 | Store experience feedback | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Mr. Eliza Gerhold IV | refunddamagedfragrance | 6h | ⊘Not fired | — | — | — | Jul 13, 2025 | - | |
| 07561507 | Insider tier issue | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Chaz Renner | bopis | 5h | ●Responded | 5/5 | — | — | Jul 8, 2025 | - | |
| 27648581 | Restock alert for backorder | Closed | Normal | Dylan Bednar | Highland Apothecary Co |  Dr. Mandy McLaughlin | Chat | shade-matchdamaged | 22h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 15, 2025 |
| 72774773 | Where is my order? | Solved | Normal | Dylan Bednar | Highland Apothecary Co |  Tommy Kuvalis | Chat | influencerrefund | 3h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 71532136 | Allergic reaction concern | Pending | Normal | Dylan Bednar | Highland Apothecary Co | Garth Dooley | Chat | — | - | —Skipped | — | — | — | Jun 16, 2025 | - |
| 95847727 | Foundation match help | Closed | Normal | Dylan Bednar | Highland Apothecary Co | Darryl Jacobi | Chat | appgift-card | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 19, 2025 |
| 61920558 | Cancel order request | Solved | Normal | Dylan Bednar | Highland Apothecary Co | Oscar O'Hara | Chat | samplesvipinfluencer | 1d 20h | ○Sent, no reply | — | — | — | May 28, 2025 | - |
| 07326500 | Order arrived damaged | Pending | High | Dylan Bednar | Highland Apothecary Co | Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | May 25, 2025 | - |