Braulio Schumm
pat_jast9@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 23471215Gift card balance question | Braulio Schumm |  Chaz Renner | May 13, 2026, 12:42 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 86504181Birthday gift not received | Braulio Schumm |  Dr. Mandy McLaughlin | May 10, 2026, 7:25 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 55485961Item authenticity concern | Braulio Schumm |  Vilma Gusikowski | Apr 28, 2026, 5:02 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 69875681Item authenticity concern | Braulio Schumm |  Ignatius Cummerata | Apr 4, 2026, 8:24 AM |
| 1/11 | The Insider perks feel watered down compared to two years ago. | 35227284Where is my order? | Braulio Schumm |  Steve O'Conner | Mar 19, 2026, 10:36 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 50538778App login problem | Braulio Schumm |  Jacklyn Dare | Feb 28, 2026, 11:32 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 18622558Lost package follow-up | Braulio Schumm |  Yazmin Jast | Jan 11, 2026, 10:36 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 81587126Restock alert for backorder | Braulio Schumm |  Eula McKenzie | Dec 7, 2025, 3:05 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 47013493Where is my order? | Braulio Schumm |  Tommy Kuvalis | Oct 16, 2025, 7:19 AM |
| 5/5 | The app guided me to the right products without being pushy. | 79028764App login problem | Braulio Schumm | Steve O'Conner | Aug 29, 2025, 5:19 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 51842044App login problem | Braulio Schumm | Yazmin Jast | Jul 20, 2025, 9:28 AM |
| 3/5 | Stop discontinuing products my routine depends on. | 43769893Wrong shade sent | Braulio Schumm | Eula McKenzie | Jun 29, 2025, 3:28 AM |