Marilou Luettgen
ethel.walker83@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 53195422Gift card balance question | Marilou Luettgen |  Eula McKenzie | Apr 26, 2026, 7:40 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 40288555Address change after shipping | Marilou Luettgen |  Amely Pacocha | Apr 4, 2026, 12:47 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 41036831App crashes at checkout | Marilou Luettgen |  Faith Hilll | Apr 1, 2026, 7:57 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 98765716Store experience feedback | Marilou Luettgen |  Ignatius Cummerata | Mar 29, 2026, 6:23 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 05584333Price match request | Marilou Luettgen |  Chaz Renner | Mar 3, 2026, 1:43 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 04675913Lost package follow-up | Marilou Luettgen | Faith Hilll | Feb 14, 2026, 8:37 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 22911719Where is my order? | Marilou Luettgen |  Darryl Jacobi | Dec 17, 2025, 11:07 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 01300227App login problem | Marilou Luettgen | Eula McKenzie | Dec 11, 2025, 1:26 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 89060994Shipping cost question | Marilou Luettgen |  Mr. Eliza Gerhold IV | Dec 1, 2025, 10:09 AM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 58572321Missing samples in order | Marilou Luettgen | Eula McKenzie | Oct 17, 2025, 7:55 PM |
| 4/5 | Nice intro. The routine builder felt rushed. | 74383272Wrong shade sent | Marilou Luettgen |  Vilma Gusikowski | Sep 25, 2025, 5:33 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 40177497Price match request | Marilou Luettgen |  Yazmin Jast | Aug 28, 2025, 4:56 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 85874080Return after 30-day window | Marilou Luettgen | Vilma Gusikowski | Jul 16, 2025, 9:01 PM |
| 1/5 | Couldn't complete onboarding. Eventually gave up. | 39472841Question about product ingredients | Marilou Luettgen | Yazmin Jast | Jul 15, 2025, 4:19 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 98313472Price match request | Marilou Luettgen | Darryl Jacobi | Jul 5, 2025, 12:05 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 50901608Gift card balance question | Marilou Luettgen |  Oscar O'Hara | Jun 7, 2025, 10:05 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 21372341Gift card balance question | Marilou Luettgen |  Julie Hodkiewicz | May 30, 2025, 12:32 PM |