Tessie Pouros
leonel_hauck@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 57900316Store experience feedback | Tessie Pouros |  Mr. Lonie Hudson | Mar 6, 2026, 12:08 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 24235645BOPIS order cancelled at store | Tessie Pouros |  Jacklyn Dare | Mar 5, 2026, 2:13 PM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 35093429Foundation match help | Tessie Pouros |  Vilma Gusikowski | Jan 9, 2026, 8:19 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 76440053BOPIS order cancelled at store | Tessie Pouros |  Leonard Waters-Howell | Dec 23, 2025, 9:46 PM |
| 2/5 | Promised a callback that never came. | 73026947Lost package follow-up | Tessie Pouros |  Lily Raynor | Dec 20, 2025, 8:08 PM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 17586709Restock alert for backorder | Tessie Pouros |  Chaz Renner | Nov 2, 2025, 8:34 PM |
| 5/5 | One chat message, one click, refund processed. | 28198391Gift card balance question | Tessie Pouros |  Kip Schroeder IV | Oct 25, 2025, 2:24 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 73589352Insider tier issue | Tessie Pouros | Chaz Renner | Jul 14, 2025, 10:51 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 32390296Loyalty points not posting | Tessie Pouros |  Dr. Mandy McLaughlin | Jul 2, 2025, 12:29 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 30817126Pro discount enrollment | Tessie Pouros |  Mr. Cade Senger | Jun 14, 2025, 5:16 AM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 49271848Missing items in shipment | Tessie Pouros | Kip Schroeder IV | Jun 5, 2025, 11:13 AM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 99329073Cancel subscription / Auto-replenish | Tessie Pouros |  Julie Hodkiewicz | May 24, 2025, 11:20 PM |