Tessie Pouros
leonel_hauck@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14869167 | Cancel subscription / Auto-replenish | Solved | Normal | Tessie Pouros | — |  Chaz Renner | bopis | 18h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 26691323 | Where is my order? | Solved | Low | Tessie Pouros | — |  Eula McKenzie | Chat | — | 13h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 64328149 | Item authenticity concern | Closed | Normal | Tessie Pouros | — |  Miss Amber Hintz Sr. | Chat | returnsvipwholesale | 1h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 29, 2026 |
| 31173693 | Refund not received | Closed | Normal | Tessie Pouros | — | Chaz Renner | influencervip | 5h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 20, 2026 | |
| 25160972 | Missing items in shipment | Open | Normal | Tessie Pouros | — |  Leonard Waters-Howell | samplesreturns | - | —Skipped | — | — | — | Mar 13, 2026 | - | |
| 80933084 | Where is my order? | Closed | Low | Tessie Pouros | — |  Faith Hilll | bopisshade-matchshipping | 13h | ○Sent, no reply | — | — | — | Mar 11, 2026 | Mar 14, 2026 | |
| 38086045 | Price match request | Pending | Urgent | Tessie Pouros | — |  Mr. Lonie Hudson | influencershade-match | - | —Skipped | — | — | — | Mar 9, 2026 | - | |
| 11118464 | Allergic reaction concern | Open | Normal | Tessie Pouros | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 57900316 | Store experience feedback | Closed | High | Tessie Pouros | — | Mr. Lonie Hudson | — | 5h | ●Responded | 5/5 | — | — | Mar 5, 2026 | Mar 9, 2026 | |
| 24235645 | BOPIS order cancelled at store | Solved | Low | Tessie Pouros | — |  Jacklyn Dare | Chat | refundreturnsapp | 16h | ●Responded | 5/5 | — | — | Mar 3, 2026 | - |
| 89176305 | Item authenticity concern | Solved | High | Tessie Pouros | — |  Dr. Mandy McLaughlin | Chat | — | 1d 21h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 56681936 | Foundation match help | Closed | Normal | Tessie Pouros | — |  Katrina Johns | appbopis | 4h | ⊘Not fired | — | — | — | Jan 30, 2026 | Feb 2, 2026 | |
| 03549219 | App login problem | Open | High | Tessie Pouros | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Jan 26, 2026 | - | |
| 62530935 | Wholesale order question | Closed | Normal | Tessie Pouros | — | Jacklyn Dare | — | 16h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 19, 2026 | |
| 26556724 | Store experience feedback | Closed | High | Tessie Pouros | — | Leonard Waters-Howell | influencer | 3h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 23, 2026 | |
| 35093429 | Foundation match help | Solved | Normal | Tessie Pouros | — |  Vilma Gusikowski | — | 6h | ●Responded | 9/11 | — | — | Jan 7, 2026 | - | |
| 20078582 | App crashes at checkout | Solved | Urgent | Tessie Pouros | — |  Julie Hodkiewicz | Social | gift-card | 5d 20h | ⊘Not fired | — | — | — | Dec 26, 2025 | - |
| 76440053 | BOPIS order cancelled at store | Closed | Low | Tessie Pouros | — | Leonard Waters-Howell | bopisshippingvip | 5h | ●Responded | 5/5 | — | — | Dec 23, 2025 | Dec 24, 2025 | |
| 73026947 | Lost package follow-up | Solved | High | Tessie Pouros | — |  Lily Raynor | returnsapp | 21h | ●Responded | 2/5 | — | — | Dec 18, 2025 | - | |
| 80085102 | App login problem | Closed | Normal | Tessie Pouros | — | Miss Amber Hintz Sr. | — | 1d | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 16, 2025 | |
| 96030815 | Foundation match help | Pending | Normal | Tessie Pouros | — | Katrina Johns | Chat | fragrance | - | —Skipped | — | — | — | Dec 4, 2025 | - |
| 66177374 | Address change after shipping | Solved | Low | Tessie Pouros | — |  Amely Pacocha | Chat | damagedreturns | 1d 7h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 31076834 | Cancel subscription / Auto-replenish | Closed | Normal | Tessie Pouros | — | Vilma Gusikowski | shade-matchloyaltydamaged | 3h | ⊘Not fired | — | — | — | Nov 25, 2025 | Nov 29, 2025 | |
| 37491495 | Gift card balance question | Solved | High | Tessie Pouros | — | Lily Raynor | bopis | 18h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 61167124 | Cancel order request | Solved | High | Tessie Pouros | — | Jacklyn Dare | appfragrancegift-card | 4d 18h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 63635342 | Birthday gift not received | Solved | Normal | Tessie Pouros | — |  Oscar O'Hara | — | 6h | ⊘Not fired | — | — | — | Nov 13, 2025 | - | |
| 17586709 | Restock alert for backorder | Solved | Normal | Tessie Pouros | — | Chaz Renner | viployalty | 2d 3h | ●Responded | 1/5 | — | — | Oct 31, 2025 | - | |
| 01646112 | Store experience feedback | Pending | High | Tessie Pouros | — | Katrina Johns | samplesinfluencer | - | —Skipped | — | — | — | Oct 31, 2025 | - | |
| 64987120 | Address change after shipping | Solved | Normal | Tessie Pouros | — |  Ignatius Cummerata | bopis | 2h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 84598578 | Missing samples in order | Solved | Normal | Tessie Pouros | — |  Kaela Friesen | Chat | — | 1d 21h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - |
| 78024891 | Return after 30-day window | Solved | Normal | Tessie Pouros | — | Amely Pacocha | apployaltyinfluencer | 8d 6h | ○Sent, no reply | — | — | — | Oct 26, 2025 | - | |
| 50218333 | Discount code not working | Closed | Low | Tessie Pouros | — |  Mr. Cade Senger | — | 6h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | |
| 28198391 | Gift card balance question | Closed | Urgent | Tessie Pouros | — | Kip Schroeder IV | Chat | shipping | 5h | ●Responded | 5/5 | — | — | Oct 23, 2025 | Oct 25, 2025 |
| 30929419 | Lost package follow-up | Solved | Low | Tessie Pouros | — | Dr. Mandy McLaughlin | fragrancegift-card | 2h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 45502942 | Restock alert for backorder | Pending | Normal | Tessie Pouros | — | Miss Amber Hintz Sr. | Social | fragranceviployalty | - | —Skipped | — | — | — | Oct 4, 2025 | - |
| 33488281 | Pro discount enrollment | Solved | Urgent | Tessie Pouros | — | Dr. Mandy McLaughlin | — | 2d 13h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 87568016 | Question about product ingredients | Closed | Normal | Tessie Pouros | — | Chaz Renner | — | 5h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 26, 2025 | |
| 84986539 | Return after 30-day window | Pending | Low | Tessie Pouros | — |  Darryl Jacobi | influencerwholesaledamaged | - | —Skipped | — | — | — | Sep 6, 2025 | - | |
| 24399890 | Cancel subscription / Auto-replenish | Solved | High | Tessie Pouros | — | Ignatius Cummerata | returnsrefundbopis | 1h | ○Sent, no reply | — | — | — | Aug 30, 2025 | - | |
| 50326921 | Return after 30-day window | Closed | High | Tessie Pouros | — |  Mr. Eliza Gerhold IV | Chat | wholesaleshade-matchbopis | 15h | ⊘Not fired | — | — | — | Aug 15, 2025 | Aug 22, 2025 |
| 01445932 | Klarna / Afterpay split issue | Open | Normal | Tessie Pouros | — | Kip Schroeder IV | Chat | influencer | - | —Skipped | — | — | — | Aug 9, 2025 | - |
| 36055928 | Pro discount enrollment | Solved | Normal | Tessie Pouros | — | Leonard Waters-Howell | — | 4d 23h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 95866410 | Discount code not working | Pending | Normal | Tessie Pouros | — | Jacklyn Dare | refundvipdamaged | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 78819464 | Lost package follow-up | Open | Normal | Tessie Pouros | — | Chaz Renner | Social | damagedbopisshipping | - | —Skipped | — | — | — | Jul 30, 2025 | - |
| 84199159 | BOPIS order cancelled at store | Solved | High | Tessie Pouros | — | Darryl Jacobi | loyaltybopiswholesale | 1h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |
| 73589352 | Insider tier issue | Solved | Normal | Tessie Pouros | — | Chaz Renner | vipdamaged | 14h | ●Responded | 5/5 | — | — | Jul 13, 2025 | - | |
| 32390296 | Loyalty points not posting | Closed | Normal | Tessie Pouros | — | Dr. Mandy McLaughlin | influencershade-match | 14h | ●Responded | 10/11 | — | — | Jun 30, 2025 | Jul 6, 2025 | |
| 13662038 | Refund not received | Closed | Low | Tessie Pouros | — | Mr. Lonie Hudson | — | 14h | ○Sent, no reply | — | — | — | Jun 29, 2025 | Jul 7, 2025 | |
| 30817126 | Pro discount enrollment | Solved | Normal | Tessie Pouros | — | Mr. Cade Senger | — | 2h | ●Responded | 5/5 | — | — | Jun 13, 2025 | - | |
| 49271848 | Missing items in shipment | Solved | Low | Tessie Pouros | — | Kip Schroeder IV | shade-match | 1d 9h | ●Responded | 4/5 | — | — | Jun 3, 2025 | - |