Penelope Kautzer DVM
Highland Apothecary Co·norman0@highlandapoth.co
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 43033396Cancel order request | Penelope Kautzer DVM |  Tommy Kuvalis | May 9, 2026, 11:01 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 38481858Return after 30-day window | Penelope Kautzer DVM |  Dr. Mandy McLaughlin | May 8, 2026, 11:47 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 09645640Klarna / Afterpay split issue | Penelope Kautzer DVM |  Katrina Johns | Apr 21, 2026, 7:36 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 16320805Pro discount enrollment | Penelope Kautzer DVM |  Yazmin Jast | Mar 27, 2026, 5:11 AM |
| 5/5 | Such a delightful first impression. Already shopping. | 95645791BOPIS pickup not ready | Penelope Kautzer DVM |  Garth Dooley | Mar 15, 2026, 5:42 AM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 58764451Allergic reaction concern | Penelope Kautzer DVM |  Julie Hodkiewicz | Jan 14, 2026, 10:06 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 95063832BOPIS pickup not ready | Penelope Kautzer DVM | Yazmin Jast | Jan 6, 2026, 2:17 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 99536174Missing samples in order | Penelope Kautzer DVM |  Miss Amber Hintz Sr. | Dec 4, 2025, 1:53 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 65648564App login problem | Penelope Kautzer DVM |  Kip Schroeder IV | Oct 1, 2025, 3:11 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 12009952Lost package follow-up | Penelope Kautzer DVM | Tommy Kuvalis | Jul 11, 2025, 8:59 AM |
| 4/11 | Won't recommend until the basics are fixed. | 87996451Price match request | Penelope Kautzer DVM |  Jacklyn Dare | Jun 21, 2025, 5:37 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 25252154App crashes at checkout | Penelope Kautzer DVM |  Lily Raynor | Jun 17, 2025, 6:44 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 03927814Missing items in shipment | Penelope Kautzer DVM |  Leonard Waters-Howell | May 24, 2025, 10:45 PM |