Penelope Kautzer DVM
Highland Apothecary Co·norman0@highlandapoth.co
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14146722 | BOPIS pickup not ready | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Oscar O'Hara | wholesale | 16h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 35313311 | Item authenticity concern | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Yazmin Jast | Chat | influencershipping | 4d 14h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 43033396 | Cancel order request | Solved | Low | Penelope Kautzer DVM | Highland Apothecary Co |  Tommy Kuvalis | fragrancereturnsshade-match | 17h | ●Responded | 5/5 | — | — | May 8, 2026 | - | |
| 38481858 | Return after 30-day window | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Dr. Mandy McLaughlin | vip | 6h | ●Responded | 5/5 | — | — | May 7, 2026 | - | |
| 09645640 | Klarna / Afterpay split issue | Closed | High | Penelope Kautzer DVM | Highland Apothecary Co |  Katrina Johns | Chat | — | 2h | ●Responded | 10/11 | — | — | Apr 20, 2026 | Apr 23, 2026 |
| 90213886 | Refund not received | Pending | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Steve O'Conner | Chat | appinfluencer | - | —Skipped | — | — | — | Mar 29, 2026 | - |
| 16320805 | Pro discount enrollment | Solved | High | Penelope Kautzer DVM | Highland Apothecary Co | Yazmin Jast | — | 1h | ●Responded | 3/5 | — | — | Mar 26, 2026 | - | |
| 95645791 | BOPIS pickup not ready | Closed | Low | Penelope Kautzer DVM | Highland Apothecary Co |  Garth Dooley | samplesrefund | 19h | ●Responded | 5/5 | — | — | Mar 13, 2026 | Mar 16, 2026 | |
| 43444535 | Insider tier issue | Pending | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Katrina Johns | Phone | influencerrefunddamaged | - | —Skipped | — | — | — | Mar 5, 2026 | - |
| 66437087 | Loyalty points not posting | Pending | High | Penelope Kautzer DVM | Highland Apothecary Co |  Mr. Eliza Gerhold IV | wholesale | - | —Skipped | — | — | — | Feb 28, 2026 | - | |
| 23199196 | Missing items in shipment | Solved | Low | Penelope Kautzer DVM | Highland Apothecary Co | Yazmin Jast | gift-cardwholesaleinfluencer | 3h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 60565512 | Birthday gift not received | Closed | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Leonard Waters-Howell | fragranceshade-match | 16h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 27, 2026 | |
| 58764451 | Allergic reaction concern | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Julie Hodkiewicz | vip | 6h | ●Responded | 3/5 | — | — | Jan 14, 2026 | - | |
| 95063832 | BOPIS pickup not ready | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Yazmin Jast | loyaltyvipwholesale | 1h | ●Responded | 4/5 | — | — | Jan 5, 2026 | - | |
| 32040247 | Gift card balance question | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Steve O'Conner | wholesalerefund | 3d 22h | ⊘Not fired | — | — | — | Jan 5, 2026 | - | |
| 59572100 | Lost package follow-up | Pending | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Katrina Johns | — | - | —Skipped | — | — | — | Dec 22, 2025 | - | |
| 26650275 | Klarna / Afterpay split issue | Open | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Chaz Renner | samples | - | —Skipped | — | — | — | Dec 8, 2025 | - | |
| 47006720 | Order arrived damaged | Solved | Urgent | Penelope Kautzer DVM | Highland Apothecary Co | Leonard Waters-Howell | — | 2h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 99536174 | Missing samples in order | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Miss Amber Hintz Sr. | — | 3h | ●Responded | 4/5 | — | — | Dec 2, 2025 | - | |
| 44713560 | Influencer code not working | Solved | Low | Penelope Kautzer DVM | Highland Apothecary Co | Leonard Waters-Howell | Chat | influencer | 1d 13h | ⊘Not fired | — | — | — | Nov 22, 2025 | - |
| 93944306 | Question about product ingredients | Pending | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Lily Raynor | damagedshade-matchshipping | - | —Skipped | — | — | — | Nov 15, 2025 | - | |
| 22105463 | Gift card balance question | Pending | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Tommy Kuvalis | shippinggift-card | - | —Skipped | — | — | — | Oct 31, 2025 | - | |
| 02960291 | Cancel order request | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Mr. Eliza Gerhold IV | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - |
| 65648564 | App login problem | Solved | High | Penelope Kautzer DVM | Highland Apothecary Co |  Kip Schroeder IV | — | 13h | ●Responded | 5/5 | — | — | Sep 30, 2025 | - | |
| 46315528 | Cancel subscription / Auto-replenish | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Miss Amber Hintz Sr. | conversation-mockupfragranceapprefund | 1h | ○Sent, no reply | — | 84 | — | Sep 22, 2025 | - | |
| 04296188 | Wholesale order question | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Faith Hilll | Chat | — | 1h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 23931612 | Where is my order? | Closed | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Oscar O'Hara | — | 4h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 5, 2025 | |
| 64719383 | Order arrived damaged | Closed | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Yazmin Jast | returnsdamaged | 3d 6h | ○Sent, no reply | — | — | — | Aug 20, 2025 | Aug 24, 2025 | |
| 10151890 | Item authenticity concern | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Oscar O'Hara | Phone | samples | 2d 9h | ⊘Not fired | — | — | — | Aug 20, 2025 | - |
| 60393898 | Price match request | Closed | Low | Penelope Kautzer DVM | Highland Apothecary Co | Kip Schroeder IV | influencerdamaged | 1h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 11, 2025 | |
| 05335418 | Order arrived damaged | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Mr. Skyla Trantow | — | 2h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - | |
| 12009952 | Lost package follow-up | Closed | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Tommy Kuvalis | Chat | returns | 3h | ●Responded | 10/11 | — | — | Jul 10, 2025 | Jul 16, 2025 |
| 83462450 | Return after 30-day window | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co |  Jacklyn Dare | loyaltybopisapp | 1h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 04266481 | Pro discount enrollment | Closed | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Miss Amber Hintz Sr. | Phone | — | 11h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 14, 2025 |
| 87996451 | Price match request | Solved | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Jacklyn Dare | damagedapp | 2d 2h | ●Responded | 4/11 | — | — | Jun 17, 2025 | - | |
| 25252154 | App crashes at checkout | Closed | Normal | Penelope Kautzer DVM | Highland Apothecary Co | Lily Raynor | influencer | 13h | ●Responded | 4/5 | — | — | Jun 16, 2025 | Jun 18, 2025 | |
| 03927814 | Missing items in shipment | Closed | High | Penelope Kautzer DVM | Highland Apothecary Co | Leonard Waters-Howell | damagedshippingshade-match | 22h | ●Responded | 5/5 | — | — | May 23, 2025 | May 30, 2025 |