Vivien Dicki
Quartz Gifting·horace.oreilly58@quartzgifting.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 92623502Cancel order request | Vivien Dicki |  Tommy Kuvalis | May 13, 2026, 4:02 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 03767922Wholesale order question | Vivien Dicki |  Chaz Renner | Mar 26, 2026, 1:22 PM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 50008223Shipping cost question | Vivien Dicki |  Kip Schroeder IV | Mar 11, 2026, 5:42 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 27071553Foundation match help | Vivien Dicki |  Amely Pacocha | Feb 21, 2026, 8:54 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 69744692Shipping cost question | Vivien Dicki |  Ignatius Cummerata | Feb 20, 2026, 1:09 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 68474832Return after 30-day window | Vivien Dicki |  Vilma Gusikowski | Dec 25, 2025, 6:26 AM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 27797265Loyalty points not posting | Vivien Dicki |  Mr. Lonie Hudson | Dec 6, 2025, 8:11 PM |
| 4/5 | More fragrance education in the app. | 12724574Wrong shade sent | Vivien Dicki | Amely Pacocha | Dec 6, 2025, 5:00 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 31407583Refund not received | Vivien Dicki |  Mr. Eliza Gerhold IV | Sep 25, 2025, 2:45 AM |
| 1/5 | More transparent product authenticity guarantees. | 09037112Cancel order request | Vivien Dicki |  Garth Dooley | Sep 11, 2025, 4:28 AM |
| 4/11 | Won't recommend until the basics are fixed. | 65066214Question about product ingredients | Vivien Dicki |  Lily Raynor | Aug 14, 2025, 5:02 AM |
| 2/5 | Loyalty program for non-Insiders too. | 17239787App login problem | Vivien Dicki |  Steve O'Conner | Jun 17, 2025, 8:48 AM |