Vivien Dicki
Quartz Gifting·horace.oreilly58@quartzgifting.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 92623502 | Cancel order request | Solved | Normal | Vivien Dicki | Quartz Gifting |  Tommy Kuvalis | Chat | — | 9h | ●Responded | 4/5 | — | — | May 12, 2026 | - |
| 31599663 | Where is my order? | Solved | High | Vivien Dicki | Quartz Gifting |  Mr. Eliza Gerhold IV | Chat | shippingappreturns | 2d 15h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 55301749 | Discount code not working | Solved | High | Vivien Dicki | Quartz Gifting |  Mr. Lonie Hudson | gift-cardshipping | 18h | ⊘Not fired | — | — | — | May 8, 2026 | - | |
| 87025783 | App crashes at checkout | Solved | Low | Vivien Dicki | Quartz Gifting |  Miss Amber Hintz Sr. | vip | 3h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |
| 37235248 | Cancel subscription / Auto-replenish | Solved | Low | Vivien Dicki | Quartz Gifting |  Yazmin Jast | gift-cardinfluencershade-match | 2d 23h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |
| 02278880 | BOPIS order cancelled at store | Solved | Normal | Vivien Dicki | Quartz Gifting |  Darryl Jacobi | Chat | damagedgift-card | 2h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 57140905 | Refund not received | Closed | Low | Vivien Dicki | Quartz Gifting |  Katrina Johns | Social | bopisgift-card | 1d 10h | ⊘Not fired | — | — | — | Apr 24, 2026 | Apr 29, 2026 |
| 88228841 | Price match request | Solved | Normal | Vivien Dicki | Quartz Gifting |  Lily Raynor | wholesale | 1d | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 51863864 | Address change after shipping | Closed | Normal | Vivien Dicki | Quartz Gifting | Lily Raynor | — | 1h | ○Sent, no reply | — | — | — | Apr 14, 2026 | Apr 15, 2026 | |
| 71514999 | Foundation match help | Solved | High | Vivien Dicki | Quartz Gifting |  Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 03767922 | Wholesale order question | Solved | Normal | Vivien Dicki | Quartz Gifting |  Chaz Renner | Chat | — | 3h | ●Responded | 3/5 | — | — | Mar 24, 2026 | - |
| 53695488 | App crashes at checkout | Open | High | Vivien Dicki | Quartz Gifting | Miss Amber Hintz Sr. | shippingrefundfragrance | - | —Skipped | — | — | — | Mar 10, 2026 | - | |
| 83871469 | Wrong shade sent | Solved | High | Vivien Dicki | Quartz Gifting |  Faith Hilll | Phone | — | 17h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - |
| 50008223 | Shipping cost question | Solved | Normal | Vivien Dicki | Quartz Gifting |  Kip Schroeder IV | gift-card | 1h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - | |
| 38013455 | Question about product ingredients | Solved | Normal | Vivien Dicki | Quartz Gifting | Darryl Jacobi | — | 18h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - | |
| 01244651 | Address change after shipping | Solved | Normal | Vivien Dicki | Quartz Gifting | Mr. Lonie Hudson | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - |
| 27071553 | Foundation match help | Solved | Normal | Vivien Dicki | Quartz Gifting |  Amely Pacocha | loyaltyapp | 4h | ●Responded | 5/5 | — | — | Feb 20, 2026 | - | |
| 69744692 | Shipping cost question | Closed | Normal | Vivien Dicki | Quartz Gifting |  Ignatius Cummerata | Chat | vip | 14h | ●Responded | 5/5 | — | — | Feb 18, 2026 | Feb 22, 2026 |
| 71247721 | Restock alert for backorder | Closed | Normal | Vivien Dicki | Quartz Gifting | Darryl Jacobi | vipfragrance | 19h | ⊘Not fired | — | — | — | Jan 13, 2026 | Jan 15, 2026 | |
| 70016809 | Restock alert for backorder | Solved | High | Vivien Dicki | Quartz Gifting | Katrina Johns | shippingreturns | 1d 19h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - | |
| 32635178 | Klarna / Afterpay split issue | Solved | Low | Vivien Dicki | Quartz Gifting |  Eula McKenzie | Phone | loyaltyshipping | 16h | ○Sent, no reply | — | — | — | Jan 4, 2026 | - |
| 65146733 | Order arrived damaged | Closed | High | Vivien Dicki | Quartz Gifting |  Oscar O'Hara | Chat | damagedshade-matchvip | 22h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 9, 2026 |
| 26296506 | Price match request | Solved | Normal | Vivien Dicki | Quartz Gifting | Amely Pacocha | Phone | gift-card | 1h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 68474832 | Return after 30-day window | Solved | Normal | Vivien Dicki | Quartz Gifting |  Vilma Gusikowski | Chat | — | 3h | ●Responded | 10/11 | — | — | Dec 24, 2025 | - |
| 82079950 | Loyalty points not posting | Closed | Normal | Vivien Dicki | Quartz Gifting | Mr. Eliza Gerhold IV | — | 5h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 31, 2025 | |
| 94582616 | Cancel subscription / Auto-replenish | Pending | High | Vivien Dicki | Quartz Gifting | Mr. Lonie Hudson | Chat | bopis | - | —Skipped | — | — | — | Dec 11, 2025 | - |
| 88908184 | Wholesale order question | Solved | Low | Vivien Dicki | Quartz Gifting | Eula McKenzie | influencerreturns | 3h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 12724574 | Wrong shade sent | Closed | Low | Vivien Dicki | Quartz Gifting | Amely Pacocha | Chat | returns | 9h | ●Responded | 4/5 | — | — | Dec 4, 2025 | Dec 7, 2025 |
| 27797265 | Loyalty points not posting | Closed | Low | Vivien Dicki | Quartz Gifting | Mr. Lonie Hudson | Chat | — | 9d 16h | ●Responded | 2/5 | — | — | Nov 26, 2025 | Dec 7, 2025 |
| 24522197 | Cancel order request | Solved | Normal | Vivien Dicki | Quartz Gifting | Kaela Friesen | Chat | gift-cardshade-matchreturns | 2h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 33440253 | Item authenticity concern | Solved | Normal | Vivien Dicki | Quartz Gifting | Chaz Renner | Chat | appdamagedsamples | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 02998967 | Wrong shade sent | Solved | Normal | Vivien Dicki | Quartz Gifting | Miss Amber Hintz Sr. | influencersampleswholesale | 1d 15h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | |
| 69022112 | Wholesale order question | Solved | Normal | Vivien Dicki | Quartz Gifting | Tommy Kuvalis | shade-matchbopisfragrance | 10h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | |
| 13356760 | Wrong shade sent | Closed | Urgent | Vivien Dicki | Quartz Gifting | Kip Schroeder IV | — | 20h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 10, 2025 | |
| 82316399 | Item authenticity concern | Solved | Low | Vivien Dicki | Quartz Gifting |  Julie Hodkiewicz | appsamplesvip | 11h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - | |
| 03215538 | Price match request | Solved | Normal | Vivien Dicki | Quartz Gifting | Miss Amber Hintz Sr. | Chat | refundfragrance | 1h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 17442839 | Foundation match help | Pending | Normal | Vivien Dicki | Quartz Gifting |  Jacklyn Dare | refundinfluencerfragrance | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 31407583 | Refund not received | Closed | Normal | Vivien Dicki | Quartz Gifting | Mr. Eliza Gerhold IV | Chat | loyaltywholesale | 19h | ●Responded | 10/11 | — | — | Sep 22, 2025 | Sep 28, 2025 |
| 09037112 | Cancel order request | Closed | Low | Vivien Dicki | Quartz Gifting |  Garth Dooley | fragrancereturns | 5h | ●Responded | 1/5 | — | — | Sep 9, 2025 | Sep 12, 2025 | |
| 86264109 | Order arrived damaged | Closed | Low | Vivien Dicki | Quartz Gifting | Darryl Jacobi | Social | samples | 1h | ⊘Not fired | — | — | — | Sep 9, 2025 | Sep 11, 2025 |
| 94148664 | Loyalty points not posting | Solved | High | Vivien Dicki | Quartz Gifting | Yazmin Jast | Social | returnsdamagedfragrance | 13h | ⊘Not fired | — | — | — | Aug 28, 2025 | - |
| 90246477 | Restock alert for backorder | Solved | Normal | Vivien Dicki | Quartz Gifting | Vilma Gusikowski | Chat | loyaltyshipping | 2d 12h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - |
| 65066214 | Question about product ingredients | Solved | Urgent | Vivien Dicki | Quartz Gifting | Lily Raynor | Chat | influencerwholesale | 4d 23h | ●Responded | 4/11 | — | — | Aug 7, 2025 | - |
| 53244283 | Shipping cost question | Solved | Urgent | Vivien Dicki | Quartz Gifting | Mr. Eliza Gerhold IV | Chat | bopisshade-matchreturns | 1d 2h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 33968849 | BOPIS order cancelled at store | Pending | Normal | Vivien Dicki | Quartz Gifting | Kip Schroeder IV | refund | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 72720252 | App crashes at checkout | Solved | Normal | Vivien Dicki | Quartz Gifting |  Mr. Skyla Trantow | Chat | — | 1d 8h | ⊘Not fired | — | — | — | Jul 1, 2025 | - |
| 03011145 | Influencer code not working | Open | Normal | Vivien Dicki | Quartz Gifting | Vilma Gusikowski | viployaltyshipping | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 17239787 | App login problem | Solved | Normal | Vivien Dicki | Quartz Gifting |  Steve O'Conner | returnsdamaged | 4h | ●Responded | 2/5 | — | — | Jun 16, 2025 | - | |
| 20604494 | Insider tier issue | Pending | Normal | Vivien Dicki | Quartz Gifting | Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Jun 10, 2025 | - |