Mr. Jerry Murazik
annette2@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 61317518Discount code not working | Mr. Jerry Murazik |  Chaz Renner | Apr 16, 2026, 4:35 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 22076934Wholesale order question | Mr. Jerry Murazik |  Steve O'Conner | Apr 6, 2026, 9:45 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 93944261BOPIS pickup not ready | Mr. Jerry Murazik |  Kip Schroeder IV | Apr 5, 2026, 4:15 PM |
| 3/5 | Faster customer service response times. | 21522830Refund not received | Mr. Jerry Murazik |  Mr. Eliza Gerhold IV | Feb 15, 2026, 3:32 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 25728230Wrong shade sent | Mr. Jerry Murazik |  Lily Raynor | Feb 12, 2026, 7:45 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 38462201Return after 30-day window | Mr. Jerry Murazik |  Mr. Skyla Trantow | Feb 8, 2026, 4:02 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 93995991Klarna / Afterpay split issue | Mr. Jerry Murazik |  Julie Hodkiewicz | Jan 2, 2026, 8:02 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 74388906Order arrived damaged | Mr. Jerry Murazik | Lily Raynor | Oct 25, 2025, 7:19 AM |
| 10/11 | The selection, the service, the app — all top tier. | 22584962Refund not received | Mr. Jerry Murazik |  Dr. Mandy McLaughlin | Oct 2, 2025, 3:56 AM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 01073627Insider tier issue | Mr. Jerry Murazik |  Vilma Gusikowski | Sep 13, 2025, 11:24 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 67737772Shipping cost question | Mr. Jerry Murazik |  Miss Amber Hintz Sr. | Aug 10, 2025, 11:40 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 79254859Wrong shade sent | Mr. Jerry Murazik |  Mr. Lonie Hudson | Aug 9, 2025, 6:56 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 10066992Shipping cost question | Mr. Jerry Murazik | Mr. Lonie Hudson | Jun 27, 2025, 1:40 AM |