Mr. Jerry Murazik
annette2@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61317518 | Discount code not working | Closed | Normal | Mr. Jerry Murazik | — |  Chaz Renner | Phone | fragrancerefunddamaged | 1h | ●Responded | 10/11 | — | — | Apr 15, 2026 | Apr 19, 2026 |
| 54749278 | Refund not received | Open | High | Mr. Jerry Murazik | — |  Ignatius Cummerata | — | - | —Skipped | — | — | — | Apr 13, 2026 | - | |
| 22076934 | Wholesale order question | Solved | Normal | Mr. Jerry Murazik | — |  Steve O'Conner | shade-matchreturns | 2d | ●Responded | 4/5 | — | — | Apr 3, 2026 | - | |
| 93944261 | BOPIS pickup not ready | Solved | Normal | Mr. Jerry Murazik | — |  Kip Schroeder IV | Chat | refund | 5h | ●Responded | 10/11 | — | — | Apr 3, 2026 | - |
| 55135503 | Discount code not working | Solved | Low | Mr. Jerry Murazik | — |  Lily Raynor | Chat | — | 5h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - |
| 00524617 | Cancel order request | Pending | Normal | Mr. Jerry Murazik | — |  Amely Pacocha | Chat | wholesalebopis | - | —Skipped | — | — | — | Mar 16, 2026 | - |
| 97132854 | Shipping cost question | Solved | Low | Mr. Jerry Murazik | — |  Mr. Cade Senger | Chat | — | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - |
| 35338537 | Wholesale order question | Closed | Low | Mr. Jerry Murazik | — |  Yazmin Jast | Phone | loyaltywholesaleapp | 2h | ○Sent, no reply | — | — | — | Mar 10, 2026 | Mar 13, 2026 |
| 14521395 | Return after 30-day window | Solved | High | Mr. Jerry Murazik | — | Yazmin Jast | samplesfragrance | 17h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 20637232 | Pro discount enrollment | Closed | Low | Mr. Jerry Murazik | — |  Miss Amber Hintz Sr. | Social | loyaltygift-card | 1d 16h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 22, 2026 |
| 21522830 | Refund not received | Solved | Normal | Mr. Jerry Murazik | — |  Mr. Eliza Gerhold IV | — | 2d 21h | ●Responded | 3/5 | — | — | Feb 12, 2026 | - | |
| 25728230 | Wrong shade sent | Closed | Urgent | Mr. Jerry Murazik | — | Lily Raynor | Chat | samples | 6h | ●Responded | 1/5 | — | — | Feb 11, 2026 | Feb 16, 2026 |
| 86011288 | Order arrived damaged | Solved | High | Mr. Jerry Murazik | — | Mr. Cade Senger | fragrancesamplesbopis | 1d 5h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 38462201 | Return after 30-day window | Solved | Normal | Mr. Jerry Murazik | — |  Mr. Skyla Trantow | damagedrefundvip | 15h | ●Responded | 5/5 | — | — | Feb 5, 2026 | - | |
| 07142023 | App crashes at checkout | Solved | Low | Mr. Jerry Murazik | — | Chaz Renner | refundsamples | 3d 5h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |
| 79638415 | Return after 30-day window | Solved | Normal | Mr. Jerry Murazik | — |  Kaela Friesen | Phone | appfragrancegift-card | 3h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - |
| 04100149 | Gift card balance question | Solved | Normal | Mr. Jerry Murazik | — |  Oscar O'Hara | Phone | gift-card | 3h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - |
| 36208210 | Allergic reaction concern | Solved | High | Mr. Jerry Murazik | — |  Vilma Gusikowski | Chat | shade-matchapp | 11h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - |
| 33344519 | Return after 30-day window | Solved | High | Mr. Jerry Murazik | — | Amely Pacocha | bopis | 12h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - | |
| 33207062 | App crashes at checkout | Pending | Normal | Mr. Jerry Murazik | — |  Julie Hodkiewicz | Chat | shade-match | - | —Skipped | — | — | — | Jan 5, 2026 | - |
| 84730105 | Wrong shade sent | Solved | Normal | Mr. Jerry Murazik | — | Mr. Skyla Trantow | Social | damagedshade-matchvip | 3h | ⊘Not fired | — | — | — | Jan 3, 2026 | - |
| 93995991 | Klarna / Afterpay split issue | Closed | High | Mr. Jerry Murazik | — | Julie Hodkiewicz | Phone | conversation-mockup | 2h | ●Responded | 5/5 | 80 | Jan 1, 2026 | Jan 6, 2026 | |
| 32118789 | Lost package follow-up | Solved | Normal | Mr. Jerry Murazik | — |  Mr. Lonie Hudson | Chat | samples | 9h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 70891467 | Missing items in shipment | Closed | Normal | Mr. Jerry Murazik | — | Miss Amber Hintz Sr. | Chat | — | 10h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 25, 2025 |
| 12142218 | Wholesale order question | Solved | Normal | Mr. Jerry Murazik | — | Vilma Gusikowski | Chat | vipsamplesdamaged | 21h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 74388906 | Order arrived damaged | Solved | Normal | Mr. Jerry Murazik | — | Lily Raynor | — | 2h | ●Responded | 4/5 | — | — | Oct 23, 2025 | - | |
| 54216198 | Klarna / Afterpay split issue | Solved | Normal | Mr. Jerry Murazik | — | Lily Raynor | Chat | vipwholesale | 6h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 69733120 | Cancel order request | Solved | Normal | Mr. Jerry Murazik | — | Yazmin Jast | Phone | bopisloyaltyfragrance | 4h | ⊘Not fired | — | — | — | Oct 10, 2025 | - |
| 68680031 | Address change after shipping | Solved | High | Mr. Jerry Murazik | — | Mr. Cade Senger | Chat | wholesaleshade-matchfragrance | 2h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - |
| 22584962 | Refund not received | Solved | Low | Mr. Jerry Murazik | — |  Dr. Mandy McLaughlin | app | 2h | ●Responded | 10/11 | — | — | Oct 1, 2025 | - | |
| 01073627 | Insider tier issue | Solved | Normal | Mr. Jerry Murazik | — | Vilma Gusikowski | samplesbopisapp | 7h | ●Responded | 7/11 | — | — | Sep 11, 2025 | - | |
| 55925096 | Foundation match help | Closed | Normal | Mr. Jerry Murazik | — | Mr. Cade Senger | wholesalebopis | 7d 17h | ⊘Not fired | — | — | — | Aug 21, 2025 | Sep 4, 2025 | |
| 67737772 | Shipping cost question | Solved | Low | Mr. Jerry Murazik | — | Miss Amber Hintz Sr. | gift-cardshipping | 2h | ●Responded | 4/5 | — | — | Aug 10, 2025 | - | |
| 79254859 | Wrong shade sent | Solved | Low | Mr. Jerry Murazik | — | Mr. Lonie Hudson | Chat | vipreturnsbopis | 2d 13h | ●Responded | 4/5 | — | — | Aug 5, 2025 | - |
| 17661531 | Return after 30-day window | Solved | Low | Mr. Jerry Murazik | — | Kip Schroeder IV | Phone | bopis | 6h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - |
| 13499774 | Question about product ingredients | Closed | Normal | Mr. Jerry Murazik | — |  Garth Dooley | Chat | damagedwholesale | 5h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 12, 2025 |
| 10066992 | Shipping cost question | Solved | Low | Mr. Jerry Murazik | — | Mr. Lonie Hudson | Chat | shippingsamples | 1d 13h | ●Responded | 4/5 | — | — | Jun 23, 2025 | - |
| 04374270 | Wrong shade sent | Pending | High | Mr. Jerry Murazik | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 34367464 | Where is my order? | Pending | Normal | Mr. Jerry Murazik | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Jun 9, 2025 | - |