Marcellus Oberbrunner
malachi19@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 00681481Price match request | Marcellus Oberbrunner |  Steve O'Conner | May 8, 2026, 7:53 AM |
| 5/5 | One chat message, one click, refund processed. | 96950593Return after 30-day window | Marcellus Oberbrunner |  Kaela Friesen | May 6, 2026, 7:16 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 94916152Allergic reaction concern | Marcellus Oberbrunner |  Garth Dooley | Mar 12, 2026, 6:12 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 05333709BOPIS order cancelled at store | Marcellus Oberbrunner |  Vilma Gusikowski | Feb 23, 2026, 12:10 PM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 42207084App crashes at checkout | Marcellus Oberbrunner |  Ignatius Cummerata | Jan 15, 2026, 5:19 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 06532928Address change after shipping | Marcellus Oberbrunner |  Mr. Cade Senger | Nov 3, 2025, 2:26 PM |
| 1/5 | Agents kept transferring me, no one took ownership. | 44870396Cancel order request | Marcellus Oberbrunner |  Lily Raynor | Oct 29, 2025, 12:28 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 98384558Refund not received | Marcellus Oberbrunner |  Leonard Waters-Howell | Oct 23, 2025, 1:56 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 55364738Klarna / Afterpay split issue | Marcellus Oberbrunner |  Jacklyn Dare | Aug 28, 2025, 3:55 PM |