Giovanny Stroman
violette12@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 96658414Cancel order request | Giovanny Stroman |  Yazmin Jast | May 11, 2026, 7:37 PM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 75894840Insider tier issue | Giovanny Stroman |  Katrina Johns | May 10, 2026, 8:55 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 63185158Discount code not working | Giovanny Stroman |  Garth Dooley | May 2, 2026, 10:54 PM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 71798436Store experience feedback | Giovanny Stroman | Yazmin Jast | Apr 13, 2026, 10:30 AM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 53853378Cancel order request | Giovanny Stroman |  Mr. Skyla Trantow | Mar 6, 2026, 1:58 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 37698377Wholesale order question | Giovanny Stroman |  Miss Amber Hintz Sr. | Feb 20, 2026, 3:52 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 80765562Loyalty points not posting | Giovanny Stroman | Katrina Johns | Jan 8, 2026, 7:03 AM |
| 5/5 | Gift receipt issued instantly. No follow-up needed. | 02112693BOPIS pickup not ready | Giovanny Stroman |  Tommy Kuvalis | Oct 3, 2025, 11:48 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 11321590Klarna / Afterpay split issue | Giovanny Stroman |  Kaela Friesen | Oct 1, 2025, 1:29 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 46709304App login problem | Giovanny Stroman |  Leonard Waters-Howell | Sep 8, 2025, 10:02 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 06265254Refund not received | Giovanny Stroman |  Oscar O'Hara | Jul 22, 2025, 7:04 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 72393519Gift card balance question | Giovanny Stroman |  Lily Raynor | Jul 17, 2025, 10:31 AM |