Juana Keeling
leroy10@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Big fan. Their customer service has saved me more than once. | 34575050Price match request | Juana Keeling |  Jacklyn Dare | Mar 11, 2026, 4:36 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 57611855Missing samples in order | Juana Keeling |  Yazmin Jast | Mar 2, 2026, 9:12 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 52232029Restock alert for backorder | Juana Keeling |  Kip Schroeder IV | Feb 24, 2026, 9:18 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 84024904Discount code not working | Juana Keeling |  Darryl Jacobi | Dec 11, 2025, 7:57 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 41652918Birthday gift not received | Juana Keeling |  Eula McKenzie | Oct 21, 2025, 4:07 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 00290656Birthday gift not received | Juana Keeling |  Tommy Kuvalis | Oct 3, 2025, 8:31 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 41359796Order arrived damaged | Juana Keeling |  Mr. Eliza Gerhold IV | Sep 9, 2025, 8:13 AM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 04804639Where is my order? | Juana Keeling |  Julie Hodkiewicz | Aug 15, 2025, 2:26 AM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 28140742Cancel subscription / Auto-replenish | Juana Keeling | Mr. Eliza Gerhold IV | Aug 6, 2025, 5:44 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 04278663Item authenticity concern | Juana Keeling | Darryl Jacobi | Aug 5, 2025, 7:56 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 74268151Store experience feedback | Juana Keeling |  Steve O'Conner | Aug 4, 2025, 7:45 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 59660518Pro discount enrollment | Juana Keeling |  Mr. Skyla Trantow | Jul 30, 2025, 11:46 PM |