Jermaine Ferry
shirley_kuhlman@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 49089373Wrong shade sent | Jermaine Ferry |  Darryl Jacobi | Mar 12, 2026, 3:58 AM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 84208289Foundation match help | Jermaine Ferry |  Garth Dooley | Jan 2, 2026, 9:23 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 54638116Foundation match help | Jermaine Ferry |  Katrina Johns | Nov 4, 2025, 2:45 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 01183396Insider tier issue | Jermaine Ferry |  Mr. Lonie Hudson | Oct 31, 2025, 9:17 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 76610315Refund not received | Jermaine Ferry |  Oscar O'Hara | Oct 28, 2025, 5:53 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 74104572Cancel subscription / Auto-replenish | Jermaine Ferry |  Vilma Gusikowski | Oct 17, 2025, 5:21 AM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 42671750Refund not received | Jermaine Ferry | Garth Dooley | Oct 16, 2025, 12:38 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 32878396App crashes at checkout | Jermaine Ferry |  Faith Hilll | Sep 22, 2025, 7:25 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 39587966Address change after shipping | Jermaine Ferry |  Steve O'Conner | Aug 9, 2025, 8:38 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 03161347Birthday gift not received | Jermaine Ferry |  Ignatius Cummerata | Jul 19, 2025, 2:17 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 45800198Store experience feedback | Jermaine Ferry |  Mr. Skyla Trantow | Jul 6, 2025, 11:14 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 06096690Birthday gift not received | Jermaine Ferry |  Kip Schroeder IV | Jun 1, 2025, 12:08 AM |