Jermaine Ferry
shirley_kuhlman@yahoo.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 55141831 | Refund not received | Pending | Normal | Jermaine Ferry | — |  Katrina Johns | returnssamples | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 79919409 | Loyalty points not posting | Solved | Normal | Jermaine Ferry | — |  Tommy Kuvalis | Chat | shade-match | 15h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 24607349 | Foundation match help | Solved | Low | Jermaine Ferry | — |  Kaela Friesen | Chat | damaged | 5h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 29262971 | Missing samples in order | Solved | Normal | Jermaine Ferry | — |  Chaz Renner | — | 2h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 41976110 | App login problem | Solved | Normal | Jermaine Ferry | — |  Steve O'Conner | samplesfragrance | 4h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |
| 98985639 | BOPIS pickup not ready | Closed | Normal | Jermaine Ferry | — |  Mr. Cade Senger | — | 14h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 13, 2026 | |
| 25005031 | Item authenticity concern | Solved | Low | Jermaine Ferry | — |  Garth Dooley | Chat | vip | 2h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 80889133 | Klarna / Afterpay split issue | Open | Normal | Jermaine Ferry | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Mar 23, 2026 | - |
| 28661735 | Missing samples in order | Pending | Normal | Jermaine Ferry | — |  Lily Raynor | Chat | samplesshipping | - | —Skipped | — | — | — | Mar 17, 2026 | - |
| 49089373 | Wrong shade sent | Solved | Normal | Jermaine Ferry | — |  Darryl Jacobi | Chat | vipbopissamples | 17h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - |
| 19888530 | Order arrived damaged | Solved | Normal | Jermaine Ferry | — |  Yazmin Jast | Phone | fragrancereturns | 4h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 72456137 | Missing samples in order | Open | Low | Jermaine Ferry | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 07573970 | Address change after shipping | Solved | High | Jermaine Ferry | — |  Julie Hodkiewicz | Chat | damagedgift-card | 2d 5h | ⊘Not fired | — | — | — | Feb 2, 2026 | - |
| 31418089 | Address change after shipping | Solved | Low | Jermaine Ferry | — |  Vilma Gusikowski | Chat | bopis | 1h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - |
| 43812677 | Gift card balance question | Solved | Normal | Jermaine Ferry | — |  Leonard Waters-Howell | — | 1h | ○Sent, no reply | — | — | — | Jan 11, 2026 | - | |
| 86412030 | Discount code not working | Pending | Urgent | Jermaine Ferry | — |  Mr. Skyla Trantow | Chat | — | - | —Skipped | — | — | — | Jan 9, 2026 | - |
| 84208289 | Foundation match help | Solved | Normal | Jermaine Ferry | — | Garth Dooley | samplesshippingdamaged | 3h | ●Responded | 9/11 | — | — | Jan 1, 2026 | - | |
| 67827502 | Missing samples in order | Solved | Normal | Jermaine Ferry | — | Garth Dooley | — | 3h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 83163225 | Wrong shade sent | Open | Normal | Jermaine Ferry | — | Yazmin Jast | influencer | - | —Skipped | — | — | — | Nov 27, 2025 | - | |
| 54638116 | Foundation match help | Solved | Urgent | Jermaine Ferry | — | Katrina Johns | damagedshade-match | 5h | ●Responded | 5/5 | — | — | Nov 3, 2025 | - | |
| 01183396 | Insider tier issue | Solved | High | Jermaine Ferry | — |  Mr. Lonie Hudson | Chat | bopis | 5h | ●Responded | 5/5 | — | — | Oct 30, 2025 | - |
| 76610315 | Refund not received | Solved | Normal | Jermaine Ferry | — |  Oscar O'Hara | damagedappinfluencer | 8h | ●Responded | 5/5 | — | — | Oct 27, 2025 | - | |
| 74104572 | Cancel subscription / Auto-replenish | Solved | High | Jermaine Ferry | — | Vilma Gusikowski | — | 6h | ●Responded | 4/5 | — | — | Oct 15, 2025 | - | |
| 42671750 | Refund not received | Solved | Normal | Jermaine Ferry | — | Garth Dooley | returns | 1h | ●Responded | 9/11 | — | — | Oct 14, 2025 | - | |
| 34004882 | Missing items in shipment | Solved | Normal | Jermaine Ferry | — | Garth Dooley | Social | — | 22h | ⊘Not fired | — | — | — | Oct 8, 2025 | - |
| 32878396 | App crashes at checkout | Closed | Normal | Jermaine Ferry | — |  Faith Hilll | Phone | bopisshade-match | 12h | ●Responded | 5/5 | — | — | Sep 20, 2025 | Sep 27, 2025 |
| 66606463 | Wholesale order question | Open | Normal | Jermaine Ferry | — | Garth Dooley | Chat | appreturns | - | —Skipped | — | — | — | Sep 12, 2025 | - |
| 56484362 | Gift card balance question | Solved | Normal | Jermaine Ferry | — | Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 39587966 | Address change after shipping | Solved | Urgent | Jermaine Ferry | — | Steve O'Conner | Chat | vip | 2h | ●Responded | 9/11 | — | — | Aug 7, 2025 | - |
| 01195575 | Discount code not working | Solved | Urgent | Jermaine Ferry | — | Kaela Friesen | Chat | — | 20h | ○Sent, no reply | — | — | — | Jul 27, 2025 | - |
| 54606252 | Pro discount enrollment | Open | High | Jermaine Ferry | — | Kaela Friesen | appshippingfragrance | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 03161347 | Birthday gift not received | Solved | Normal | Jermaine Ferry | — |  Ignatius Cummerata | Chat | — | 10h | ●Responded | 5/5 | — | — | Jul 18, 2025 | - |
| 45800198 | Store experience feedback | Solved | Normal | Jermaine Ferry | — | Mr. Skyla Trantow | Chat | damagedbopisloyalty | 2h | ●Responded | 4/5 | — | — | Jul 4, 2025 | - |
| 03074256 | Restock alert for backorder | Solved | Normal | Jermaine Ferry | — | Darryl Jacobi | Chat | influencergift-cardwholesale | 1h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 06096690 | Birthday gift not received | Solved | Normal | Jermaine Ferry | — |  Kip Schroeder IV | damagedapp | 4h | ●Responded | 5/5 | — | — | May 31, 2025 | - |