Kay Schoen
dangelo_keeling@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | More inclusive shade ranges would be huge. | 28539510Cancel order request | Kay Schoen |  Ignatius Cummerata | May 17, 2026, 5:57 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 71563031Foundation match help | Kay Schoen |  Vilma Gusikowski | Apr 29, 2026, 2:35 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 03203631Pro discount enrollment | Kay Schoen |  Faith Hilll | Apr 10, 2026, 1:25 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 04917604Cancel order request | Kay Schoen |  Miss Amber Hintz Sr. | Apr 3, 2026, 7:28 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 62094713Klarna / Afterpay split issue | Kay Schoen |  Kaela Friesen | Feb 11, 2026, 8:36 AM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 66821606Discount code not working | Kay Schoen |  Mr. Eliza Gerhold IV | Feb 7, 2026, 2:08 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 89940051Pro discount enrollment | Kay Schoen |  Katrina Johns | Jan 3, 2026, 11:14 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 49334859Loyalty points not posting | Kay Schoen | Kaela Friesen | Nov 9, 2025, 8:37 PM |
| 1/11 | The app is slow and buggy now. Lost trust in the brand. | 19606215Missing samples in order | Kay Schoen |  Chaz Renner | Oct 30, 2025, 12:09 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 70566189Discount code not working | Kay Schoen |  Garth Dooley | Oct 16, 2025, 1:01 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 29764394Return after 30-day window | Kay Schoen |  Mr. Skyla Trantow | Sep 27, 2025, 2:39 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 49480308Restock alert for backorder | Kay Schoen |  Tommy Kuvalis | Aug 31, 2025, 11:17 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 76691079BOPIS pickup not ready | Kay Schoen | Ignatius Cummerata | Jun 20, 2025, 12:25 AM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 22010447BOPIS pickup not ready | Kay Schoen |  Leonard Waters-Howell | Jun 11, 2025, 1:53 PM |
| 1/5 | Improve the in-store digital experience. | 61688164Klarna / Afterpay split issue | Kay Schoen |  Yazmin Jast | May 24, 2025, 2:58 PM |