Kaleb Block
lucy1@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 47965421Missing items in shipment | Kaleb Block |  Darryl Jacobi | May 3, 2026, 5:09 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 79866939Shipping cost question | Kaleb Block |  Yazmin Jast | Apr 22, 2026, 9:44 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 41947068Cancel subscription / Auto-replenish | Kaleb Block |  Chaz Renner | Feb 14, 2026, 10:59 PM |
| 4/5 | Liked the experience. App could be slightly faster. | 91870235Wholesale order question | Kaleb Block |  Lily Raynor | Jan 5, 2026, 2:25 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 66267269Item authenticity concern | Kaleb Block | Yazmin Jast | Oct 15, 2025, 3:20 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 74984783Question about product ingredients | Kaleb Block |  Tommy Kuvalis | Sep 19, 2025, 9:04 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 23949118Klarna / Afterpay split issue | Kaleb Block |  Vilma Gusikowski | Sep 12, 2025, 1:43 AM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 73006293Discount code not working | Kaleb Block | Darryl Jacobi | Aug 10, 2025, 1:30 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 08397139Missing samples in order | Kaleb Block |  Leonard Waters-Howell | Aug 7, 2025, 6:40 PM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 08642319Order arrived damaged | Kaleb Block |  Kip Schroeder IV | Jun 3, 2025, 8:30 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 32605326Where is my order? | Kaleb Block | Leonard Waters-Howell | May 26, 2025, 6:07 AM |