Elise Littel
antonette55@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 96332781Address change after shipping | Elise Littel |  Chaz Renner | May 4, 2026, 1:05 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 91645512Cancel subscription / Auto-replenish | Elise Littel |  Ignatius Cummerata | Apr 6, 2026, 6:30 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 68191216App login problem | Elise Littel |  Eula McKenzie | Apr 3, 2026, 8:27 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 58091132App crashes at checkout | Elise Littel |  Lily Raynor | Mar 2, 2026, 8:30 AM |
| 3/5 | Had to provide proof of purchase three different ways. | 86802527Cancel subscription / Auto-replenish | Elise Littel |  Mr. Eliza Gerhold IV | Jan 13, 2026, 8:30 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 96244140Missing samples in order | Elise Littel |  Tommy Kuvalis | Jan 7, 2026, 6:59 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 08308360Price match request | Elise Littel |  Dr. Mandy McLaughlin | Dec 30, 2025, 8:49 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 45589659Order arrived damaged | Elise Littel |  Jacklyn Dare | Dec 26, 2025, 12:38 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 04420633Discount code not working | Elise Littel |  Katrina Johns | Nov 27, 2025, 11:32 PM |
| 5/5 | Better samples program — let me actually pick what I want to try. | 01254496Missing items in shipment | Elise Littel | Chaz Renner | Nov 5, 2025, 5:45 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 55154386App crashes at checkout | Elise Littel | Lily Raynor | Oct 21, 2025, 4:02 AM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 04453179Refund not received | Elise Littel |  Darryl Jacobi | Sep 20, 2025, 5:54 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 52143101Loyalty points not posting | Elise Littel |  Mr. Skyla Trantow | Sep 5, 2025, 11:04 AM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 00243782Birthday gift not received | Elise Littel | Darryl Jacobi | Aug 3, 2025, 8:03 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 60304566Cancel subscription / Auto-replenish | Elise Littel | Dr. Mandy McLaughlin | Jul 24, 2025, 9:25 PM |
| 4/5 | Better samples program — let me actually pick what I want to try. | 15922746Wrong shade sent | Elise Littel |  Faith Hilll | Jul 6, 2025, 4:20 AM |