Lionel Hagenes III
gerald.abshire4@gmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Let me filter by skin type more aggressively. | 61221703Question about product ingredients | Lionel Hagenes III |  Miss Amber Hintz Sr. | Apr 10, 2026, 12:22 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 24911194Loyalty points not posting | Lionel Hagenes III |  Kaela Friesen | Mar 31, 2026, 10:39 AM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 50144714Store experience feedback | Lionel Hagenes III |  Jacklyn Dare | Mar 21, 2026, 12:20 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 31940406Question about product ingredients | Lionel Hagenes III | Miss Amber Hintz Sr. | Mar 9, 2026, 11:34 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 19589109Wrong shade sent | Lionel Hagenes III |  Oscar O'Hara | Feb 21, 2026, 12:41 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 99039058Allergic reaction concern | Lionel Hagenes III |  Dr. Mandy McLaughlin | Jan 21, 2026, 12:48 AM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 53113881Gift card balance question | Lionel Hagenes III |  Vilma Gusikowski | Dec 3, 2025, 7:13 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 16353866App login problem | Lionel Hagenes III | Dr. Mandy McLaughlin | Nov 22, 2025, 6:22 AM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 34934118Lost package follow-up | Lionel Hagenes III |  Yazmin Jast | Aug 15, 2025, 2:50 AM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 13625990Return after 30-day window | Lionel Hagenes III |  Garth Dooley | Jun 28, 2025, 9:35 PM |