Lionel Hagenes III
gerald.abshire4@gmail.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 03690030 | BOPIS order cancelled at store | Open | Normal | Lionel Hagenes III | — |  Chaz Renner | Social | — | - | —Skipped | — | — | — | May 8, 2026 | - |
| 84673147 | Shipping cost question | Solved | Normal | Lionel Hagenes III | — |  Vilma Gusikowski | samples | 15h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 61221703 | Question about product ingredients | Solved | Normal | Lionel Hagenes III | — |  Miss Amber Hintz Sr. | vip | 5h | ●Responded | 4/5 | — | — | Apr 8, 2026 | - | |
| 24911194 | Loyalty points not posting | Solved | High | Lionel Hagenes III | — |  Kaela Friesen | — | 3h | ●Responded | 5/5 | — | — | Mar 30, 2026 | - | |
| 04526659 | Where is my order? | Closed | Normal | Lionel Hagenes III | — |  Garth Dooley | Chat | — | 6h | ○Sent, no reply | — | — | — | Mar 28, 2026 | Mar 29, 2026 |
| 99491892 | Question about product ingredients | Solved | Normal | Lionel Hagenes III | — |  Ignatius Cummerata | — | 2d 2h | ⊘Not fired | — | — | — | Mar 26, 2026 | - | |
| 80725938 | Restock alert for backorder | Pending | Normal | Lionel Hagenes III | — |  Darryl Jacobi | influencergift-card | - | —Skipped | — | — | — | Mar 24, 2026 | - | |
| 79912627 | Foundation match help | Solved | High | Lionel Hagenes III | — | Darryl Jacobi | wholesalerefundshade-match | 1d | ⊘Not fired | — | — | — | Mar 13, 2026 | - | |
| 13718995 | App crashes at checkout | Open | Normal | Lionel Hagenes III | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Mar 13, 2026 | - | |
| 50144714 | Store experience feedback | Solved | Urgent | Lionel Hagenes III | — |  Jacklyn Dare | Chat | wholesaleinfluencer | 9d 1h | ●Responded | 1/5 | — | — | Mar 11, 2026 | - |
| 31940406 | Question about product ingredients | Closed | Normal | Lionel Hagenes III | — | Miss Amber Hintz Sr. | Chat | — | 5h | ●Responded | 5/5 | — | — | Mar 7, 2026 | Mar 12, 2026 |
| 19589109 | Wrong shade sent | Closed | Normal | Lionel Hagenes III | — |  Oscar O'Hara | Chat | refunddamaged | 19h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 21, 2026 |
| 16850946 | Foundation match help | Open | Normal | Lionel Hagenes III | — |  Faith Hilll | bopis | - | —Skipped | — | — | — | Feb 14, 2026 | - | |
| 60275875 | Foundation match help | Solved | Normal | Lionel Hagenes III | — | Faith Hilll | Social | — | 1d 18h | ⊘Not fired | — | — | — | Jan 30, 2026 | - |
| 99039058 | Allergic reaction concern | Solved | High | Lionel Hagenes III | — |  Dr. Mandy McLaughlin | apprefund | 2d 11h | ●Responded | 1/5 | — | — | Jan 16, 2026 | - | |
| 87189103 | BOPIS order cancelled at store | Solved | Urgent | Lionel Hagenes III | — |  Katrina Johns | Phone | loyaltyrefund | 3d 1h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 27368551 | Missing samples in order | Solved | Low | Lionel Hagenes III | — | Miss Amber Hintz Sr. | Chat | gift-card | 12h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - |
| 01621562 | Return after 30-day window | Solved | High | Lionel Hagenes III | — | Faith Hilll | Chat | returnsshipping | 3h | ⊘Not fired | — | — | — | Dec 4, 2025 | - |
| 33667532 | Discount code not working | Pending | Normal | Lionel Hagenes III | — | Ignatius Cummerata | Social | — | - | —Skipped | — | — | — | Dec 4, 2025 | - |
| 53113881 | Gift card balance question | Closed | Normal | Lionel Hagenes III | — | Vilma Gusikowski | — | 1h | ●Responded | 3/5 | — | — | Dec 3, 2025 | Dec 10, 2025 | |
| 58867300 | Shipping cost question | Open | Normal | Lionel Hagenes III | — | Ignatius Cummerata | Chat | bopisinfluencer | - | —Skipped | — | — | — | Nov 29, 2025 | - |
| 16353866 | App login problem | Closed | Normal | Lionel Hagenes III | — | Dr. Mandy McLaughlin | damagedrefundvip | 1h | ●Responded | 5/5 | — | — | Nov 21, 2025 | Nov 25, 2025 | |
| 13702369 | App login problem | Closed | Normal | Lionel Hagenes III | — |  Yazmin Jast | — | 1d 14h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 22, 2025 | |
| 98669657 | Wholesale order question | Closed | Normal | Lionel Hagenes III | — |  Mr. Lonie Hudson | Social | shippingreturnsdamaged | 6h | ⊘Not fired | — | — | — | Nov 12, 2025 | Nov 13, 2025 |
| 00056786 | Item authenticity concern | Closed | Normal | Lionel Hagenes III | — | Garth Dooley | influencerloyalty | 2d 11h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 7, 2025 | |
| 57587704 | Item authenticity concern | Solved | Normal | Lionel Hagenes III | — |  Eula McKenzie | Chat | — | 6h | ⊘Not fired | — | — | — | Oct 23, 2025 | - |
| 17793442 | Refund not received | Open | Normal | Lionel Hagenes III | — | Dr. Mandy McLaughlin | Chat | wholesaleshippingbopis | - | —Skipped | — | — | — | Oct 15, 2025 | - |
| 10487580 | Wrong shade sent | Closed | Low | Lionel Hagenes III | — |  Amely Pacocha | — | 9h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 28, 2025 | |
| 68025391 | Lost package follow-up | Solved | Normal | Lionel Hagenes III | — | Garth Dooley | Social | refund | 4h | ⊘Not fired | — | — | — | Sep 12, 2025 | - |
| 05743298 | Missing samples in order | Pending | Normal | Lionel Hagenes III | — |  Julie Hodkiewicz | Social | fragrance | - | —Skipped | — | — | — | Sep 5, 2025 | - |
| 94693134 | BOPIS pickup not ready | Solved | Normal | Lionel Hagenes III | — |  Steve O'Conner | vipfragrancesamples | 1h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 91600087 | Foundation match help | Open | Normal | Lionel Hagenes III | — | Dr. Mandy McLaughlin | Phone | — | - | —Skipped | — | — | — | Aug 16, 2025 | - |
| 34934118 | Lost package follow-up | Solved | Normal | Lionel Hagenes III | — | Yazmin Jast | Chat | vip | 3h | ●Responded | 10/11 | — | — | Aug 13, 2025 | - |
| 12084359 | App login problem | Solved | Normal | Lionel Hagenes III | — | Faith Hilll | — | 4h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |
| 13625990 | Return after 30-day window | Solved | Low | Lionel Hagenes III | — | Garth Dooley | apployalty | 3h | ●Responded | 1/5 | — | — | Jun 28, 2025 | - |