Mr. Ronald Fahey
Atlas Hospitality·lindsay_ryan@atlashospitality.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 25832096App crashes at checkout | Mr. Ronald Fahey |  Lily Raynor | Apr 11, 2026, 12:53 AM |
| 2/5 | Required a receipt, then a screenshot, then a photo of the package. Exhausting. | 19487373Cancel order request | Mr. Ronald Fahey |  Mr. Skyla Trantow | Apr 9, 2026, 3:15 PM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 82063789App login problem | Mr. Ronald Fahey |  Vilma Gusikowski | Mar 27, 2026, 8:41 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 36146336Refund not received | Mr. Ronald Fahey |  Kaela Friesen | Jan 18, 2026, 5:17 PM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 50089228Restock alert for backorder | Mr. Ronald Fahey |  Darryl Jacobi | Jan 3, 2026, 1:34 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 59568720Shipping cost question | Mr. Ronald Fahey |  Faith Hilll | Jan 2, 2026, 8:25 AM |
| 4/11 | Wouldn't recommend after the return debacle I went through. | 81171808Wholesale order question | Mr. Ronald Fahey |  Dr. Mandy McLaughlin | Nov 27, 2025, 6:05 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 76221690Allergic reaction concern | Mr. Ronald Fahey |  Mr. Lonie Hudson | Oct 4, 2025, 12:55 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 20147199App crashes at checkout | Mr. Ronald Fahey | Lily Raynor | Sep 22, 2025, 2:10 PM |
| 2/5 | Faster customer service response times. | 39239601Item authenticity concern | Mr. Ronald Fahey |  Kip Schroeder IV | Jul 28, 2025, 10:57 PM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 13312803App login problem | Mr. Ronald Fahey | Kip Schroeder IV | Jul 25, 2025, 12:44 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 22763968Allergic reaction concern | Mr. Ronald Fahey |  Mr. Cade Senger | Jul 14, 2025, 6:43 PM |