Erik Gibson
alec.torphy54@hotmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 33113201Insider tier issue | Erik Gibson |  Eula McKenzie | Apr 10, 2026, 2:14 PM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 90024035Discount code not working | Erik Gibson |  Chaz Renner | Mar 14, 2026, 2:28 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 96754064Wrong shade sent | Erik Gibson |  Faith Hilll | Feb 19, 2026, 10:44 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 02012041Price match request | Erik Gibson |  Oscar O'Hara | Feb 9, 2026, 11:27 AM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 83216531Wrong shade sent | Erik Gibson |  Mr. Skyla Trantow | Jan 17, 2026, 3:35 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 11793849Cancel order request | Erik Gibson |  Amely Pacocha | Jan 15, 2026, 6:12 PM |
| 5/5 | Returned a product in 30 seconds through the app. Effortless. | 35217840Cancel subscription / Auto-replenish | Erik Gibson |  Dr. Mandy McLaughlin | Jan 5, 2026, 3:17 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 31204953Order arrived damaged | Erik Gibson | Chaz Renner | Dec 12, 2025, 11:58 PM |
| 3/5 | I want a true virtual Beauty Advisor consultation built in. | 55489749Birthday gift not received | Erik Gibson |  Garth Dooley | Nov 29, 2025, 12:22 PM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 42119360Shipping cost question | Erik Gibson |  Miss Amber Hintz Sr. | Nov 20, 2025, 5:55 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 92552282Influencer code not working | Erik Gibson |  Leonard Waters-Howell | Nov 7, 2025, 8:13 AM |
| 5/5 | Add more clean / fragrance-free filters. | 70536396Refund not received | Erik Gibson |  Kip Schroeder IV | Sep 16, 2025, 1:06 PM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 89065727BOPIS pickup not ready | Erik Gibson | Amely Pacocha | Aug 29, 2025, 7:46 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 28644539Address change after shipping | Erik Gibson | Chaz Renner | Aug 19, 2025, 6:21 AM |
| 7/11 | Generally good. A few things could be better but no complaints. | 40758741Item authenticity concern | Erik Gibson |  Darryl Jacobi | Aug 18, 2025, 4:58 PM |
| 9/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 30364468Cancel subscription / Auto-replenish | Erik Gibson |  Tommy Kuvalis | Aug 8, 2025, 7:22 PM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 05812242Where is my order? | Erik Gibson | Chaz Renner | Jul 7, 2025, 1:20 AM |
| 1/5 | Three weeks, four agents, still no refund. | 44145919Cancel order request | Erik Gibson |  Julie Hodkiewicz | Jun 27, 2025, 3:18 AM |