Nichole O'Hara
patsy_gorczany65@hotmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 04979687Insider tier issue | Apr 24, 2026, 8:16 AM | ||
| 3/5 | Issue resolved. Process felt clunky on their end. | 30909964Missing items in shipment | Dec 23, 2025, 6:37 PM | ||
| 10/11 | The selection, the service, the app — all top tier. | 44994356Missing samples in order | Nov 10, 2025, 3:29 PM | ||
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 94277742Question about product ingredients | Oct 21, 2025, 10:42 PM | ||
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 74901496Store experience feedback | Sep 28, 2025, 8:47 PM | ||
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 32243971Loyalty points not posting | Sep 28, 2025, 4:09 PM | ||
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 98268703Discount code not working | Aug 14, 2025, 5:01 PM | ||
| 2/5 | Felt like I was talking to a script. Same response three times. | 45115561BOPIS order cancelled at store | Jul 11, 2025, 11:33 PM | ||
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 80156185Where is my order? | Jul 10, 2025, 11:17 AM | ||
| 9/11 | Bloom understands what a beauty customer actually wants. | 64083498App login problem | Jul 9, 2025, 4:46 PM | ||
| 4/5 | More transparent product authenticity guarantees. | 76676942Birthday gift not received | Jul 2, 2025, 1:02 PM | ||
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 61764798Lost package follow-up | Jul 1, 2025, 3:26 PM | ||
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 86837427Cancel order request | Jun 11, 2025, 4:15 AM | ||
| 10/11 | Big fan. Their customer service has saved me more than once. | 61790108Influencer code not working | Jun 9, 2025, 3:51 PM |