Glen Wilkinson
elizabeth51@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 82904041Cancel subscription / Auto-replenish | Glen Wilkinson |  Kaela Friesen | May 13, 2026, 4:46 PM |
| 9/11 | The selection, the service, the app — all top tier. | 86092755Pro discount enrollment | Glen Wilkinson |  Yazmin Jast | Apr 10, 2026, 5:27 PM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 76727454Lost package follow-up | Glen Wilkinson |  Darryl Jacobi | Mar 3, 2026, 8:22 PM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 83391305App crashes at checkout | Glen Wilkinson |  Mr. Skyla Trantow | Feb 18, 2026, 1:36 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 22885272Allergic reaction concern | Glen Wilkinson |  Mr. Lonie Hudson | Feb 14, 2026, 2:37 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 70970832Klarna / Afterpay split issue | Glen Wilkinson |  Dr. Mandy McLaughlin | Feb 13, 2026, 5:11 PM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 48210429Missing samples in order | Glen Wilkinson | Mr. Skyla Trantow | Dec 2, 2025, 5:08 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 38159411Allergic reaction concern | Glen Wilkinson |  Steve O'Conner | Oct 14, 2025, 11:49 PM |
| 1/5 | App crashed three times during signup. | 00357942Wholesale order question | Glen Wilkinson |  Katrina Johns | Oct 14, 2025, 11:36 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 36631149Wrong shade sent | Glen Wilkinson |  Julie Hodkiewicz | Oct 10, 2025, 1:43 AM |
| 5/5 | Let me filter by skin type more aggressively. | 31165636Store experience feedback | Glen Wilkinson | Dr. Mandy McLaughlin | Oct 1, 2025, 12:19 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 53953230Order arrived damaged | Glen Wilkinson |  Leonard Waters-Howell | Aug 30, 2025, 1:03 AM |
| 3/5 | Reward longtime customers more meaningfully. | 70752578Return after 30-day window | Glen Wilkinson |  Chaz Renner | Jul 29, 2025, 6:00 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 36286395Address change after shipping | Glen Wilkinson |  Tommy Kuvalis | Jun 2, 2025, 9:17 PM |