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CustomersGlen Wilkinson

Glen Wilkinson

elizabeth51@gmail.com
Tickets46Responses14
Showing 1 - 14 of 14
Rating
Comment
Ticket
Customer
Team member
Responded
5/5Marie answered my question about which retinol to start with. Detailed, no pressure to upsell.82904041Cancel subscription / Auto-replenishGlen WilkinsonKaela FriesenMay 13, 2026, 4:46 PM
9/11The selection, the service, the app — all top tier.86092755Pro discount enrollmentGlen WilkinsonYazmin JastApr 10, 2026, 5:27 PM
3/5Resolved but only after I escalated. Should not have taken that long.76727454Lost package follow-upGlen WilkinsonDarryl JacobiMar 3, 2026, 8:22 PM
2/5Wrong shade sent twice. Their solution was to wait for another shipment.83391305App crashes at checkoutGlen WilkinsonMr. Skyla TrantowFeb 18, 2026, 1:36 PM
10/11Tell everyone I know to shop here. Best beauty retailer, hands down.22885272Allergic reaction concernGlen WilkinsonMr. Lonie HudsonFeb 14, 2026, 2:37 PM
4/5Generally happy. The fragrance sample they sent wasn't what I picked but close enough.70970832Klarna / Afterpay split issueGlen WilkinsonDr. Mandy McLaughlinFeb 13, 2026, 5:11 PM
9/11Their personalization is unreal. Like having a personal Beauty Advisor.48210429Missing samples in orderGlen WilkinsonMr. Skyla TrantowDec 2, 2025, 5:08 AM
3/5Okay experience. The chat felt scripted, didn't really listen at first.38159411Allergic reaction concernGlen WilkinsonSteve O'ConnerOct 14, 2025, 11:49 PM
1/5App crashed three times during signup.00357942Wholesale order questionGlen WilkinsonKatrina JohnsOct 14, 2025, 11:36 AM
3/5Average. Got a partial refund instead of full and didn't really get why.36631149Wrong shade sentGlen WilkinsonJulie HodkiewiczOct 10, 2025, 1:43 AM
5/5Let me filter by skin type more aggressively.31165636Store experience feedbackGlen WilkinsonDr. Mandy McLaughlinOct 1, 2025, 12:19 PM
5/5BOPIS pickup at the store was so smooth, in and out in under a minute.53953230Order arrived damagedGlen WilkinsonLeonard Waters-HowellAug 30, 2025, 1:03 AM
3/5Reward longtime customers more meaningfully.70752578Return after 30-day windowGlen WilkinsonChaz RennerJul 29, 2025, 6:00 AM
4/5Resolved fine. The first agent transferred me but the second one nailed it.36286395Address change after shippingGlen WilkinsonTommy KuvalisJun 2, 2025, 9:17 PM
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Properties

Customer
Name
Glen Wilkinson
Email
elizabeth51@gmail.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
10,197
Lifetime spend
—
Last purchase
May 12, 2026
Skin tone
—
Foundation shade
43P
Skin concerns
—
Allergies / restrictions
—
Favorite brands
Rare Beauty, Le Labo
YTD spend
3,380
App installed
—
App last opened
—
Email subscribed
No
Marketing segment
at-risk
Last purchase amount
158
Total orders
—
Preferred category
haircare
Tickets
Tickets
46
Last seen
May 11, 2026
Responses
Avg rating
4.71